AutoNation Honda Tucson Auto Mall - Service Center

Service members are knowledgeable and friendly. Waiting room is clean and comfortable. Times to wait for service are manageable. Appointments are easily scheduled. Waiting room is clean and comfortable. Times to wait for service are manageable. Appointments are easily scheduled. More

Bought my Honda Civic Hybrid 2010 new from this dealer, have had ONLY this same location maintain it since! Excellent results TOTALLY! have had ONLY this same location maintain it since! Excellent results TOTALLY! More

2 hrs is way too long for an oil change. This is the 2 nd appointment for an oil change and both of them way too long in length. Scheduling needs to be seriously revamped. I was not happy This is the 2 nd appointment for an oil change and both of them way too long in length. Scheduling needs to be seriously revamped. I was not happy to have my low tire pressure warning go off less than 24 hrs after my oil change. If they really did the multi point inspection this wouldn’t have happened. Ironically it happened while I was driving and on my follow up call with the dealership! More

My routine maintenance was handled quickly and efficiently. I asked for the complimentary multi-point safety check inspection & appreciated the advice and cost estimates for major work (overdue ti efficiently. I asked for the complimentary multi-point safety check inspection & appreciated the advice and cost estimates for major work (overdue timing belt) which I have since scheduled. Like all service businesses in this post-pandemic time, AN Honda Tucson is currently shorthanded-- but still succeeded in providing prompt service. More

Used to have paper cover on the floor and driver seat but not this visit Waiting time can be better especially when the car is done service already not this visit Waiting time can be better especially when the car is done service already More

Greg Cheesbrough was able to get us in the next day, at a convenient time for our schedule, for a major service to our vehicle. Greg was courteous, informative, and very professional from beginning to end. convenient time for our schedule, for a major service to our vehicle. Greg was courteous, informative, and very professional from beginning to end. He made us feel valued- even asked the correct pronunciation of our name which I thought was very nice. The work was done in a timely fashion. Absolutely no complaints. Great work in these difficult times!! More

Greg was just great, got my car in, did all the services required in a very timely manner. He's a keeper! required in a very timely manner. He's a keeper! More

This place doesn’t strike me as aiming to please. I only began coming here because I had purchased an oil change package when I bought my car at an Autonation Toyota. The closest Autonation to me in I only began coming here because I had purchased an oil change package when I bought my car at an Autonation Toyota. The closest Autonation to me in Tucson was this location. From the get-go I have been unimpressed compared to other dealerships I have been to. When I first began coming here, I was pushed to get new brakes (when I knew I didn’t need them) and they acted as if It was very important do get my cabin air filter replaced at a ridiculous cost. I may be a woman, but I actually happen to have a reasonable knowledge about cars. I changed the air cabin filter myself, in less than 5 minutes and it cost me about $15. My service rep was never the most friendly, so they gave me a different one. This last time I went, I had yet a different one. I promise you, I am no “Karen”, I am as friendly as they get. But I know customer service and this place is not it. When I go to service departments at other dealerships, I am always greeted immediately and and treated exceptionally well. At my last visit here, I was wandering around inside trying to figure out who to talk to because no one would even acknowledge that I was there, and all the reps that were there were eating at their desks. This was at 3pm mind you. I am not opposed to people having a break at work, but I shouldn’t have to be confused and searching for help from someone eating their lunch when I have an appointment. not even an apology or explanation maybe that they were understaffed. I would maybe accept this if I had been previously getting better service from here in the first place. More

Experience at this dealer was very positive. Friendly, clean and efficient. Car was ready in time promised. Highly recommend having work performed at this dealer. Friendly, clean and efficient. Car was ready in time promised. Highly recommend having work performed at this dealer. More