AutoNation Honda Tucson Auto Mall - Service Center

I currently own the FOURTH Honda purchased from this dealership. When I arrived ten minutes prior to my service appointment time, there were lots of people (may of them appeared to be employees) wanderi dealership. When I arrived ten minutes prior to my service appointment time, there were lots of people (may of them appeared to be employees) wandering around the service desks but nobody helping customers. Things were very backed up. Finally someone beckoned the service manager for me and my presence was acknowledged. Everyone was polite and friendly, but nobody seemed to be doing their job. My car was FINALLY moved back toward the service area 30 minutes after my appointment time. I was given a time that my car would be ready BUT it was NOT ready until 2 1/2 hours AFTER the promised time. Generally, there was an unsettling air of disarray, disorganization and confusion. I do NOT recall ever feeling that when Greg Poulson was the GM. I really have to question ever going to the dealership again for service. The service rep, John, seemed to be the only one actually helping customers and naturally, he was overwhelmed. He was honest, but did try to upsell a set of tires. More

Very helpful and knowledgeable. Plus they keep you in the loop about everything. The service center even had free coffee. loop about everything. The service center even had free coffee. More

The change over to the new computer system was very difficult on your customers. I waited over four hours and was told on phone when making appointment it would be an hour! No one kept me informed abou difficult on your customers. I waited over four hours and was told on phone when making appointment it would be an hour! No one kept me informed about my wait! Not a fun day! Gretchen More

The new computer system was slow, but our agent did a good job. He was helpful and attentive. Repair was timely and price fair. good job. He was helpful and attentive. Repair was timely and price fair. More

Check in was understandably slower than usual due to a new computer tablet system. Personnel were friendly and apologetic . No problems with service completed and in a timely manner. new computer tablet system. Personnel were friendly and apologetic . No problems with service completed and in a timely manner. More

I always do my oil change there and no issues. Friendly staff and reasonable cost. staff and reasonable cost. More

John, my service advisor, was efficient and pleasant, and he made the drop-off and pick-up of my Honda Civic a seamless experience. 5 Star Job. he made the drop-off and pick-up of my Honda Civic a seamless experience. 5 Star Job. More

Yordy is the best worker in Honda I have ever met. I have new car ( I bought here in dealer new in 2018) Yordy understand this is my baby. Yordy is very professional worker, very nice, patient to explain new car ( I bought here in dealer new in 2018) Yordy understand this is my baby. Yordy is very professional worker, very nice, patient to explain everything, he even noticed scratches in my car and helped to order the matching paint. I think Yordy should be employee of the year. More

This was my first service experience at Autonation. The staff was quick to greet every customer and keep everyone informed. The staff was professional and courteous. The wait area was clean and comfortabl staff was quick to greet every customer and keep everyone informed. The staff was professional and courteous. The wait area was clean and comfortable. More

The employees at the dealership have always been courteous and helpful. The service department is outstanding. courteous and helpful. The service department is outstanding. More