AutoNation Honda Valencia

Service was quick and service area was clean. We received updates and honest analysis of what services were recommended and what could wait. Did not feel like they were pushing services on us. Al We received updates and honest analysis of what services were recommended and what could wait. Did not feel like they were pushing services on us. Also, they sent photos of issues they saw so we knew they were being honest. More

I have been dealing with Valencia Honda (now AutoNation Honda) since 1980 when I bought my first of 7 Hondas. I have had too many services appointments to count and have never really had any problems. My s Honda) since 1980 when I bought my first of 7 Hondas. I have had too many services appointments to count and have never really had any problems. My service guy Nick yesterday was very pleasant and helpful. He even caught a billing error and corrected it before I left. I have dealt primarily with William over the years and Nick was just as pleasant and east to deal with. More

Great customer service, check-in was a breeze, estimated time to pick up - right on point. time to pick up - right on point. More

The service at this dealership is slower than other Honda dealerships in the surrounding areas. A service that took little over an hour at another, busier dealership took over three hours here. dealerships in the surrounding areas. A service that took little over an hour at another, busier dealership took over three hours here. More

Have bought and had serviced by this dealership 3 Hondas. Usually the service is 5 star. This time there was to be a Multi Point inspection performed. It was apparently not done: the check list was not a Usually the service is 5 star. This time there was to be a Multi Point inspection performed. It was apparently not done: the check list was not attached to the final bill AND on the way home (it was raining), the left side wiper blade had a portion handing loose and will have to be replaced. More

I was met by a service person the minute I drove into the service department area. service department area. More

Eric Duarte was very helpful and did a great job helping me with my car. me with my car. More

Jason, the service representative was very personable and knowledgeable in explaining the service process with me. The service was completed in the time frame Jason told me and the work was done perfectly. knowledgeable in explaining the service process with me. The service was completed in the time frame Jason told me and the work was done perfectly. More

Great service and it was completed in a very timely manner. Service rep was excellent manner. Service rep was excellent More

Well I brought my Ridgline in for a hood latch recall service and thought that I would have an oil change service at the same time. When I returned to pick it up my service advisor Nicholas said it was r service and thought that I would have an oil change service at the same time. When I returned to pick it up my service advisor Nicholas said it was ready and waiting for me. When I walked out to my truck I noticed a large black plastic panel lying in the bed of my truck so I went back and asked Nicholas to check it out. He was surprised like me and said the mechanic “forgot” to reinstall the part under the hood after he finished working on the hood latch. He then called the mechanic out to install the part correctly before I left. I would like to point out that Nicholas apologized and handled the situation very professionally. I drove away from there thinking “ wow they changed my oil also maybe I should check to see if he forgot to tighten the oil drain bolt or tighten the oil filter install!” Completely unacceptable to forget to reinstall parts on a vehicle! Anyways not sure that I’ll be returning for service at this location anymore… More