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AutoNation Honda West Knoxville
Knoxville, TN
1,847 Reviews
AutoNation Honda West Knoxville is your go-to destination for all things Honda in the Knoxville area, and is one of the largest Honda dealerships in Tennessee. Located in on the west side of town, you can find our dealership near the intersection of I-40 and I-140. From the latest new Honda vehicles for sale, to our extensive used inventory, AutoNation Honda West Knoxville has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 1,847 reviews
May 28, 2026
It was a pleasurable experience. Adam, was wonderful. He came out and explained everything. The work was completed in the estimated time Adam, was wonderful. He came out and explained everything. The work was completed in the estimated time More
by Maleficent
Employees Worked With
Brad. Adam. Anthony
May 13, 2026
I took my 2016 Honda Civic to AutoNation Honda for service on April 13, because it had a slight stutter while shifting gears. I bought my car brand new from AutoNation in 2015, and have since put over service on April 13, because it had a slight stutter while shifting gears. I bought my car brand new from AutoNation in 2015, and have since put over 172,000 miles on it. All of the maintenance and service done to the car has also been done at this dealership, and done when recommended. When I dropped the car off, I mentioned to my service advisor that it just may need spark plugs. Imagine my surprise when they called back an hour later to let me know that I needed a new transmission, to the tune of $7500. I refused the service, but was charged for a diagnostic fee and a transmission fluid flush. Luckily, a friend of mine recommended I take the car for a second opinion, and referred me to Marshall's Transmissions. Within two days they gave me a FREE diagnostic, and let me know there was, in fact, nothing wrong with my transmission, I just had a cylinder misfire. Marshall's only does transmissions, so they referred me to Moore 4 Less Auto repair. Within one day, they fixed the issue, that was caused by busted spark plugs. In fact, the mechanic mentioned that it was obvious that the issue was the spark plugs because when they opened it up they could see they were clearly busted. I have never been so angry over an automotive issue in my life. I have given so much of my trust (and money!!!) to this dealership, for them to go above and beyond to try to take advantage of me. I filed a report with the Better Business Bureau, received a refund on the charges for their diagnostic and flush, but that still does not make me feel any better about the 11 years I have more than likely been taken advantage of by this dealership. I went back in a week after this ordeal to speak to the Service Manager, Joe, and he neither apologized or recognized any fault. He told me the tech that worked with my vehicle had 30 years of experience, how could I trust this other shop, "I hope it's just the spark plugs, but if the tech with 30 years experience says it's the transmission, I'm going to go with the tech," etc. I have now been driving the car daily, for over a month. That very weekend, my son and I drove to Atlanta and back, with no issues. The proof is in the pudding, and this dealership is not to be trusted. I will never spend another dollar with these people. If you are a woman, or unfamiliar with automotive services, do not go here for service. I will be reaching out to AutoNation corporate and Honda Corporate as well to let them know about my experience. More
by lillywinburn
Employees Worked With
Joe Schroeber
May 02, 2026
Customer service was great! They let you know specials that are going on for the services you need and gave recommendations for services you will need in the near future. I wil They let you know specials that are going on for the services you need and gave recommendations for services you will need in the near future. I will be using their services again! More
by Beth.miller225
Employees Worked With
William
April 30, 2026
Stopped in to check on truck I saw online, was met by Joey. He answered my questions and gave me an invitation to drive the truck. I called him the next day, and he had things set up for me to drive the Joey. He answered my questions and gave me an invitation to drive the truck. I called him the next day, and he had things set up for me to drive the truck. He was great to work with no pressure just answered my questions and help me get things lined up for the purchase. More
by tclapp11
Employees Worked With
Joey DeCarlo
April 29, 2026
Found my starting issue and took care of that and a couple of other scheduled maintenance that my car was brought in for and had all the parts needed in stock—friendly and pretty quick. couple of other scheduled maintenance that my car was brought in for and had all the parts needed in stock—friendly and pretty quick. More
by Kharber
Employees Worked With
William
April 28, 2026
Very happy with the service I received. Willy listened to the problem I had with one my tires and gave me a good estimate as to how long it would take to repair it. The waiting room was cle Willy listened to the problem I had with one my tires and gave me a good estimate as to how long it would take to repair it. The waiting room was clean and comfortable. More
by mnc8701
Employees Worked With
Willy
