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AutoNation Honda West Knoxville
Knoxville, TN
1,852 Reviews
AutoNation Honda West Knoxville is your go-to destination for all things Honda in the Knoxville area, and is one of the largest Honda dealerships in Tennessee. Located in on the west side of town, you can find our dealership near the intersection of I-40 and I-140. From the latest new Honda vehicles for sale, to our extensive used inventory, AutoNation Honda West Knoxville has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 1,852 reviews
June 16, 2026
Brad is always so pleasant to work with when we come in for services for our Honda Pilot. We have had several issues with our model and he has helped each time with understanding. He is not pushy for sales for services for our Honda Pilot. We have had several issues with our model and he has helped each time with understanding. He is not pushy for sales or services that are not needed and has helped with warranty coverage for certain issues, which we greatly appreciate. More
by Sara
Employees Worked With
Brad
June 12, 2026
Joe Decarlo was friendly, efficient and easy to deal with all through the process once we found my vehicle on the lot. Gave me a reasonable trade and guided me through the necessary computer system on vehic all through the process once we found my vehicle on the lot. Gave me a reasonable trade and guided me through the necessary computer system on vehicle and offered followup visit for further information. Very happy and no issues. This was pleasant after 4 other dealership encounters. Thanks Joe, love my CRV! More
by TNSuzukigirl
Employees Worked With
Joe Decarlo
June 11, 2026
Easy to deal with salesman. Polite, considerate, and a good sense of humor. Easy process, in and out in reasonable time. Polite, considerate, and a good sense of humor. Easy process, in and out in reasonable time. More
by robertfraby
Employees Worked With
Rhiad sales and Brian in finance.
June 10, 2026
Brad kept me informed of service as it was proceeding. Although the car's computer had identified a number of services needed by my vehicle by virtue of mileage, Brad had reviewed my service history and Although the car's computer had identified a number of services needed by my vehicle by virtue of mileage, Brad had reviewed my service history and determined one service was actually not needed since it had been performed at my previous visit. I was appreciative of his recognition of this, thus saving me from some unnecessary costs. The customer service area is aesthetically pleasing and comfortable. Free snacks and beverage service, along with TV/internet access and various reading materials also provide a hospitable and welcoming environment for the waiting public. More
by doliveracd
Employees Worked With
Brad Skinner
May 28, 2026
It was a pleasurable experience. Adam, was wonderful. He came out and explained everything. The work was completed in the estimated time Adam, was wonderful. He came out and explained everything. The work was completed in the estimated time More
by Maleficent
Employees Worked With
Brad. Adam. Anthony
May 13, 2026
I took my 2016 Honda Civic to AutoNation Honda for service on April 13, because it had a slight stutter while shifting gears. I bought my car brand new from AutoNation in 2015, and have since put over service on April 13, because it had a slight stutter while shifting gears. I bought my car brand new from AutoNation in 2015, and have since put over 172,000 miles on it. All of the maintenance and service done to the car has also been done at this dealership, and done when recommended. When I dropped the car off, I mentioned to my service advisor that it just may need spark plugs. Imagine my surprise when they called back an hour later to let me know that I needed a new transmission, to the tune of $7500. I refused the service, but was charged for a diagnostic fee and a transmission fluid flush. Luckily, a friend of mine recommended I take the car for a second opinion, and referred me to Marshall's Transmissions. Within two days they gave me a FREE diagnostic, and let me know there was, in fact, nothing wrong with my transmission, I just had a cylinder misfire. Marshall's only does transmissions, so they referred me to Moore 4 Less Auto repair. Within one day, they fixed the issue, that was caused by busted spark plugs. In fact, the mechanic mentioned that it was obvious that the issue was the spark plugs because when they opened it up they could see they were clearly busted. I have never been so angry over an automotive issue in my life. I have given so much of my trust (and money!!!) to this dealership, for them to go above and beyond to try to take advantage of me. I filed a report with the Better Business Bureau, received a refund on the charges for their diagnostic and flush, but that still does not make me feel any better about the 11 years I have more than likely been taken advantage of by this dealership. I went back in a week after this ordeal to speak to the Service Manager, Joe, and he neither apologized or recognized any fault. He told me the tech that worked with my vehicle had 30 years of experience, how could I trust this other shop, "I hope it's just the spark plugs, but if the tech with 30 years experience says it's the transmission, I'm going to go with the tech," etc. I have now been driving the car daily, for over a month. That very weekend, my son and I drove to Atlanta and back, with no issues. The proof is in the pudding, and this dealership is not to be trusted. I will never spend another dollar with these people. If you are a woman, or unfamiliar with automotive services, do not go here for service. I will be reaching out to AutoNation corporate and Honda Corporate as well to let them know about my experience. More
by lillywinburn
Employees Worked With
Joe Schroeber
