AutoNation Honda West Knoxville

Very professional I was very happy with the process from beginning to end Anthony was very pleasant to talk with beginning to end Anthony was very pleasant to talk with More

I have been going to Honda dealership since 2007 when I first bought my Honda fit. I had since given that car to my daughter when she was in college some years back and I had purchased a 2015 Honda Accord first bought my Honda fit. I had since given that car to my daughter when she was in college some years back and I had purchased a 2015 Honda Accord in Louisiana. I still have that car and recently had the timing belt changed not because something was wrong but because it was due for the belt due to age of car and mileage. Actually good thing I did because for a few months, my car would make a ticking sound when I first started it. Now that the time belt was changed, I no longer hear it. Thank you Autonation for the wonderful service you have given and for the Shuttle Service for picking me up and bringing me back to the dealership I couldn’t ask for better customer service. Sure I could’ve gone elsewhere maybe be paid less but I feel quality is much more important than quantity when it comes to having your car serviced and having your car last more than five years. My car is now 11 years and I plan on keeping it for possibly another 10. Thank you, Autonation. More

Nice no pressure. Very friendly. They didn't make you feel like a stranger. Would recommend friends. Very friendly. They didn't make you feel like a stranger. Would recommend friends. More

Brad is always so pleasant to work with when we come in for services for our Honda Pilot. We have had several issues with our model and he has helped each time with understanding. He is not pushy for sales for services for our Honda Pilot. We have had several issues with our model and he has helped each time with understanding. He is not pushy for sales or services that are not needed and has helped with warranty coverage for certain issues, which we greatly appreciate. More

Joe Decarlo was friendly, efficient and easy to deal with all through the process once we found my vehicle on the lot. Gave me a reasonable trade and guided me through the necessary computer system on vehic all through the process once we found my vehicle on the lot. Gave me a reasonable trade and guided me through the necessary computer system on vehicle and offered followup visit for further information. Very happy and no issues. This was pleasant after 4 other dealership encounters. Thanks Joe, love my CRV! More

Easy to deal with salesman. Polite, considerate, and a good sense of humor. Easy process, in and out in reasonable time. Polite, considerate, and a good sense of humor. Easy process, in and out in reasonable time. More

Brad kept me informed of service as it was proceeding. Although the car's computer had identified a number of services needed by my vehicle by virtue of mileage, Brad had reviewed my service history and Although the car's computer had identified a number of services needed by my vehicle by virtue of mileage, Brad had reviewed my service history and determined one service was actually not needed since it had been performed at my previous visit. I was appreciative of his recognition of this, thus saving me from some unnecessary costs. The customer service area is aesthetically pleasing and comfortable. Free snacks and beverage service, along with TV/internet access and various reading materials also provide a hospitable and welcoming environment for the waiting public. More

Titus and Ed were very helpful and explained to me on next steps that would be needed. next steps that would be needed. More

Brad was very helpful and kept me informed. The service was completed quickly and efficiently. The service was completed quickly and efficiently. More

It was a pleasurable experience. Adam, was wonderful. He came out and explained everything. The work was completed in the estimated time Adam, was wonderful. He came out and explained everything. The work was completed in the estimated time More