AutoNation Honda West Knoxville

The customer service team reaches out frequently, as do the salespeople. However, it’s harder to get ahold of other people in a timely fashion, like financial analysts, once the car is bought. Eventually, the salespeople. However, it’s harder to get ahold of other people in a timely fashion, like financial analysts, once the car is bought. Eventually, though, I was able to get ahold of people. More

I had an outstanding experience purchasing my Honda Odyssey from Paul at AutoNation Honda. From the moment I arrived, Paul was knowledgeable, courteous, and genuinely focused on helping me find the rig Odyssey from Paul at AutoNation Honda. From the moment I arrived, Paul was knowledgeable, courteous, and genuinely focused on helping me find the right vehicle for my needs. He made the entire process smooth and stress-free, answering all my questions with patience and professionalism. I truly appreciated his honesty and transparency throughout the sale. I highly recommend Paul to anyone looking for a trustworthy and experienced car salesman. More

Brandon made the buying process incredibly easy. He sent all the pricing upfront with no hidden fees and answered all our questions thoroughly. Austin also worked with us and was very informative an He sent all the pricing upfront with no hidden fees and answered all our questions thoroughly. Austin also worked with us and was very informative and helpful throughout the process. Stephanie made the financial part so easy—she was not only efficient but also very funny, which made the whole experience even better! This is hands down my favorite dealership in town. Although the temporary setup in cubicles (while the new building is under construction) felt a bit overwhelming at first, the entire team was very apologetic, patient, and friendly. Thank you, Brandon, for your honesty, transparency, and great service! More

Easy to work with - no pressure. Answered all my questions. Educated me on car functions and safety. Answered all my questions. Educated me on car functions and safety. More

Cody and David were very accommodating and professional. AutoNation is definitely worth going to over other dealership. AutoNation is definitely worth going to over other dealership. More

knowledgeable, very helpful, answered all my questions, was willing to work with me and help me. was willing to work with me and help me. More

I’ve done business with the dealership for 20 years Always a good experience at AutoNation years Always a good experience at AutoNation More

Monte was great. Very informative and helpful. Gave a fair value for my trade. Would definitely recommend this dealership! Very informative and helpful. Gave a fair value for my trade. Would definitely recommend this dealership! More

I purchased 2 cars here and it’s been downhill more and more every time I go. If you don’t get Ed Pernick (the gem of this place) as your sales guy just leave. The last 2 I had knew as much as me about the more every time I go. If you don’t get Ed Pernick (the gem of this place) as your sales guy just leave. The last 2 I had knew as much as me about the vehicle after watching a YouTube video at home. They low ball you on your trade. The other 2 Hondas in town offered 1000 and 1500 more. Even after I told them I would probably buy a pilot if they at least came close. The second car I bought here they low balled me too and I regretted it. They were not going to get me again. They also charge you 400 to 500 for “tint” on every new car which is a scam (the only dealer in town who does this) so add that into the “low prices” they can offer. I left and purchased my pilot at Airport Honda which blows this place out of the water. They gave me 1500 more for my trade and lowered the pilot way below MSRP and I didn’t have to pay for tint lol. This place is going down hill fast. More

Jacob provided amazing customer service from my general inquiries through driving it off the lot. inquiries through driving it off the lot. More