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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,109 Reviews

1,109 Reviews of AutoNation Honda West Knoxville - Service Center

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September 02, 2021

Friendly, kind always great to work with! Waiting area is neat and clean! Have coffee and newspapers to read, which helps if you are waiting! More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jr Teffteller
Sep 06, 2021 -

AutoNation Honda West Knoxville responded

Hi Carol, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 02, 2021

Repair was timely, staff was very friendly, waiting room was neat and clean. The whole process was very organized and went smoothly. Great communication from staff. More

by BAG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 06, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 01, 2021

A very pleasant experience! I’ve visited the service department twice. I had such a good experience I plan on using them for my oil changes now as well! More

by Candy.coker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Sep 04, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 01, 2021

Repair was completed on time and car was nicely cleaned. Even vacuumed inside. Workers put on masks when they saw mine. I was warned of gas smell from the fuel pump replacement and they were right. More

by Jimf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dddd, eeeee, ggggg, Tom, George
Sep 04, 2021 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

August 31, 2021

Lyric is always so nice and explains things in detail. They got me in early and out quickly! I’ve had issues with Service representatives here in the past and Honda worked hard to make things right. I’m g More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric
Sep 03, 2021 -

AutoNation Honda West Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2021

Joe Schober is an excellent service guy. He always greets you with a smile and makes sure all your cars maintenance is up to date. More

by kbooth1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Sep 03, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at AutoNation Honda West Knoxville! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 30, 2021

Not a dealership I would recommend. Could not service my vehicle so they sent it to Beaty for the work. Was there over a month. Arguing about who had to process the extended service paperwork. Beaty fina More

by Harmonj434
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Junior
Sep 03, 2021 -

AutoNation Honda West Knoxville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda West Knoxville take our reviews very seriously. If you'd like, please contact our General Manager at (865) 730-0012. We'd appreciate the chance to make your experience a positive one. Take care!

August 30, 2021

Appreciate the thoroughness I receive here. Getting a rental car is a great perk. More

by judyhl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill K
Sep 03, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 27, 2021

Excellent service. Service advisor explained the necessary repairs required, ordered the parts and our car is working perfectly. More

by Joel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph schober
Sep 03, 2021 -

AutoNation Honda West Knoxville responded

Hi Joel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 27, 2021

Great service always professional! Our car is in good hands here. More

by D. Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric
Sep 03, 2021 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

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