AutoNation Honda West Knoxville - Service Center

Great service experience when car was in for routine maintenance scheduling. When the maintenance couldn’t be finished that day, they arranged for another car for me to use the following day. Junior w maintenance scheduling. When the maintenance couldn’t be finished that day, they arranged for another car for me to use the following day. Junior was very helpful and courteous. Overall a great experience More

I was called into work and Honda West allowed me to drop off my vehicle early. Great service and staff at Honda West Knox and I will be returning! off my vehicle early. Great service and staff at Honda West Knox and I will be returning! More

It does not make sense to phone to schedule an appointment for an oil change and have the only available time slot almost 2 weeks later. Also, I showed up for my 9:00 am appointment at 8:50, and appointment for an oil change and have the only available time slot almost 2 weeks later. Also, I showed up for my 9:00 am appointment at 8:50, and, i was out at 11:15 am. It took almost 2 and 1/2 hour for an oil change and a tire rotation. I understand that you also perform some inspection steps, but good grief, this is crazy …. especially considering the fact that you knew two weeks in advance about this appointment. Am I making sense? Other than that, I love your employees. They are all very professional and cordial. More

Bill was very nice and called me when my vehicle was done. Very polite and nice. He had a part ordered for me that covered the oil filter. When I purchased the car, the part was missing. He ordered the done. Very polite and nice. He had a part ordered for me that covered the oil filter. When I purchased the car, the part was missing. He ordered the part and made sure if was there so I only had to make one trip when I got my oil changed. I appreciate that since I work during the day. More

As usual Joe was great to work with, good communication timely feedback, the primary reason I continue to return to the auto nation dealership for sales and service timely feedback, the primary reason I continue to return to the auto nation dealership for sales and service More

Great service and staff! Very knowledgeable representatives and quick turn around times on standard maintenance. I highly recommend this place for getting work done on your Honda. representatives and quick turn around times on standard maintenance. I highly recommend this place for getting work done on your Honda. More

Waited over one week for appointment was the only negative. The person who checked me in was very nice nice and knowledgeable. All around good. negative. The person who checked me in was very nice nice and knowledgeable. All around good. More

Friendly, kind always great to work with! Waiting area is neat and clean! Have coffee and newspapers to read, which helps if you are waiting! neat and clean! Have coffee and newspapers to read, which helps if you are waiting! More

Repair was timely, staff was very friendly, waiting room was neat and clean. The whole process was very organized and went smoothly. Great communication from staff. was neat and clean. The whole process was very organized and went smoothly. Great communication from staff. More

A very pleasant experience! I’ve visited the service department twice. I had such a good experience I plan on using them for my oil changes now as well! department twice. I had such a good experience I plan on using them for my oil changes now as well! More