Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Honda West Knoxville - Service Center
Knoxville, TN
1,107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,107 Reviews of AutoNation Honda West Knoxville - Service Center
Sort by
July 28, 2021
*Service*Trista @AutoNationHondaKnoxville, was by far, *Service* Trista @AutoNationHondaKnoxville, was by far, the best service advisor I have ever had - in any dealership, from WestCoat to the East Coast *Service* Trista @AutoNationHondaKnoxville, was by far, the best service advisor I have ever had - in any dealership, from WestCoat to the East Coast!!! Hands Down! More
by Jennessee22
Employees Worked With
Trista
July 28, 2021
I am very dissatisfied with Auto Nation Honda's business practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment on July 27 (invoice # 786543) reflects that this substitution was made again during oil change on our 2019 Honda CR-V in spite of my verbal request at the time of scheduling with Rebecca to have only Honda parts used. I saw my comments reflected on the service schedule notes at the time of check-in with Jordan so I was confident that this would be honored. We were recently informed about your non-OE oil filter substitution practice by a Honda mechanic in the community. We hope that you will reconsider your communication practices at the service desk to give customer preference more weight. More
by victoria durham
Employees Worked With
Jordan , Rebecca
July 26, 2021
Very caring service advisers and excellent work. Appointment made with ease and rep gave me great attention and advice. Good service here keeps us coming back. Appointment made with ease and rep gave me great attention and advice. Good service here keeps us coming back. More
by Magblos
Employees Worked With
Trista Messer
July 26, 2021
Access to service and scheduling is excellent. Accommodations while I wait for car service is very good. Only thing missing is a food court like the one down the street at Toyota. Personnel excell Accommodations while I wait for car service is very good. Only thing missing is a food court like the one down the street at Toyota. Personnel excellent. Does seem to have an awful lot of staff doing a lot of walking around. Jan Welker - owner of Honda cars since the beginning of time. More
by mwelker
Employees Worked With
Several, do not remember
July 25, 2021
The last two service appointments I have had were not what I expected. One had a treatment added on to my oil change that was not asked for nor needed. The other, I was told alignment would not be done what I expected. One had a treatment added on to my oil change that was not asked for nor needed. The other, I was told alignment would not be done if it wasn’t needed but was done anyway with all four wheels being in acceptable range. Not sure where my next service will be done More
by Patti
Employees Worked With
Joe Schober (not sure if that is the correct last name) Trista Messer
July 24, 2021
Lyric service rep was wonderful!! Excellent customer service!! Very informative and efficient. She made sure everything was taken care of. Very professional. Very pleased with experience! service!! Very informative and efficient. She made sure everything was taken care of. Very professional. Very pleased with experience! More
by swleath
Employees Worked With
Lyric
July 24, 2021
David and your facility provided great service. It was a pleasant experience. All my questions were answered. Why am I being forced to write 25 words. XXXX XXXX XXXXxx. XXX xxzx pleasant experience. All my questions were answered. Why am I being forced to write 25 words. XXXX XXXX XXXXxx. XXX xxzx More
by bob.caldwell
Employees Worked With
David
July 24, 2021
We have no complaints----he kept us abreast of progress, we were in and out as soon as possible. GOOD JOB!! Don't know why we would need 4 more words to express our opinions in this matter!!! we were in and out as soon as possible. GOOD JOB!! Don't know why we would need 4 more words to express our opinions in this matter!!! More
by jcbarton2
Employees Worked With
William Klimek
July 23, 2021
Trista greeted me with the warmest welcome smile when I needed my vehicle serviced. Detailed explanation of issue, knowledgeable answers and had answers on if possible to clean up floor from leak. needed my vehicle serviced. Detailed explanation of issue, knowledgeable answers and had answers on if possible to clean up floor from leak. More
by wandacroc
Employees Worked With
Trista at Auto Nation Honda in Knoxville, TN
