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AutoNation Honda West Knoxville - Service Center
Knoxville, TN
1,110 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,110 Reviews of AutoNation Honda West Knoxville - Service Center
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July 24, 2021
We have no complaints----he kept us abreast of progress, we were in and out as soon as possible. GOOD JOB!! Don't know why we would need 4 more words to express our opinions in this matter!!! we were in and out as soon as possible. GOOD JOB!! Don't know why we would need 4 more words to express our opinions in this matter!!! More
by jcbarton2
Employees Worked With
William Klimek
July 24, 2021
David and your facility provided great service. It was a pleasant experience. All my questions were answered. Why am I being forced to write 25 words. XXXX XXXX XXXXxx. XXX xxzx pleasant experience. All my questions were answered. Why am I being forced to write 25 words. XXXX XXXX XXXXxx. XXX xxzx More
by bob.caldwell
Employees Worked With
David
July 24, 2021
Lyric service rep was wonderful!! Excellent customer service!! Very informative and efficient. She made sure everything was taken care of. Very professional. Very pleased with experience! service!! Very informative and efficient. She made sure everything was taken care of. Very professional. Very pleased with experience! More
by swleath
Employees Worked With
Lyric
July 23, 2021
Went in for routine service. Received prompt and knowledgeable attention. Was provided a ride home in a short time. Upon picking the car up later was again given all important details and personal a knowledgeable attention. Was provided a ride home in a short time. Upon picking the car up later was again given all important details and personal attention regarding the service report. More
by plastybill
Employees Worked With
Joe Schober
July 23, 2021
Trista greeted me with the warmest welcome smile when I needed my vehicle serviced. Detailed explanation of issue, knowledgeable answers and had answers on if possible to clean up floor from leak. needed my vehicle serviced. Detailed explanation of issue, knowledgeable answers and had answers on if possible to clean up floor from leak. More
by wandacroc
Employees Worked With
Trista at Auto Nation Honda in Knoxville, TN
May 30, 2020
I bought a 2019 Honda CR-V EXL at this location a year ago. I had a crack in one of my fog lights and scheduled an appointment to have it fixed. We had bought all the extended coverages on this vehicle. T ago. I had a crack in one of my fog lights and scheduled an appointment to have it fixed. We had bought all the extended coverages on this vehicle. The light lens did not look like it was hit by anything and about a few days ago I noticed the light had condensation inside of it with no cracks. Anyway the service guy says it’s not covered and it would be $450 with labor. Anyway they then said they couldn’t even repair it because they DID NOT HAVE the part nor could they ORDER IT!!!!???? What??? A car that’s one year old?? Anyway they said I could but put on “a list” and they could call me if and when they get it. So I call another Honda dealer in town and they have the part... stay away from Autonation Honda on Parkside Drive... More
by RectifiedGTRz
Employees Worked With
Rebecca Kelsey Sampson
April 30, 2020
Westside honda service told me one price and charged me more I used westside honda 20 years but never again I was told one price and I agreed to that price and I was charged over 350.00 more than the priced I wa I used westside honda 20 years but never again I was told one price and I agreed to that price and I was charged over 350.00 more than the priced I was quoted. WARNING DO NOT TRUST WESTSIDE HONDA SERVICE OR THE SERVICE MANAGER. I TOLD THE MANAGER AND HE DID NOTHING>>> More
by ripoffbywestsidehonda
Employees Worked With
THE SERVICE MANAGER!!!!
November 28, 2018
This is a review on SEAN FAILS My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car Oscar Agulara was off that day and I had to deal with this extremely rude person whose name is SEAN FAILS. He was not professional nor he was welcoming. I like Autonation west Knoxville and I bought my vehicle from them. Their customer service is exceptional but I came across Sean Fails and he was just being smart. I’m not satisfied with the way he treated me. He was being very hateful towards me! More
by Ankit Bharucha
Employees Worked With
SEAN FAILS
