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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,116 Reviews

1,116 Reviews of AutoNation Honda West Knoxville - Service Center

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July 23, 2021

had backup camera stop working on our 2019 pilot and William got it taken care of. great service and we are very satisfied an.d happy customer More

by wsglln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kilmek
July 23, 2021

Trista greeted me with the warmest welcome smile when I needed my vehicle serviced. Detailed explanation of issue, knowledgeable answers and had answers on if possible to clean up floor from leak. More

by wandacroc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trista at Auto Nation Honda in Knoxville, TN
Jul 23, 2021 -

wandacroc responded

Thank you for the service.

July 21, 2021

Jordan Coleman was most helpful and made this service painless. I will request that he wait on me in the future. Thank you Jordan Coleman! More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Coleman
Jul 22, 2021 -

AutoNation Honda West Knoxville responded

Hello Janet, we're happy to hear you had such a positive experience with Jordan! We're always here to provide exceptional service at a great value and we hope you'll consider us again in the future!

May 30, 2020

I bought a 2019 Honda CR-V EXL at this location a year ago. I had a crack in one of my fog lights and scheduled an appointment to have it fixed. We had bought all the extended coverages on this vehicle. T More

by RectifiedGTRz
Recommend Dealer
No
Employees Worked With
Rebecca Kelsey Sampson
Jun 02, 2020 -

AutoNation Honda West Knoxville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (865) 730-0012 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 30, 2020

Westside honda service told me one price and charged me more I used westside honda 20 years but never again I was told one price and I agreed to that price and I was charged over 350.00 more than the priced I wa More

by ripoffbywestsidehonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
THE SERVICE MANAGER!!!!
Apr 30, 2020 -

AutoNation Honda West Knoxville responded

Hi, we regret to hear that your recent experience was anything less than exceptional. If you would be willing to give us another chance in the future, please reach out to our General Manager at (865) 730-0012. We would appreciate the chance to turn your experience around.

May 19, 2020 -

ripoffbywestsidehonda responded

I wrote a review about westside honda and the General Manager wrote back asking me to call him. I have tried to call 3 times and even left my number two times on the 3rd call. It has been over two weeks and I have not heard back from the General Manager yet. So It was just to make westside honda look like they were trying to fix what they did to me riping me off as they did.

November 28, 2018

This is a review on SEAN FAILS My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car More

by Ankit Bharucha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
SEAN FAILS
September 15, 2018

Service Department - Terrible Experience My daughter took her Accord in for service, the service advisor treated her like she was a 5 yr old child. Not sure if he was hitting on her or if tha More

by TM7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Skinner
March 16, 2018

Service The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my con More

by Mary Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Schober
August 30, 2017

Excellent service Excellent service! The people who work there are so nice and very helpful. I love my Honda and the Honda place! You won't be dissatisfied! More

by Edna Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Aragon
August 23, 2017

Great, Fast! Great service and people who keep you informed and let you know what all went down during the service. Would recommend to friends and family. More

by HondaCivGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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