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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,107 Reviews

1,107 Reviews of AutoNation Honda West Knoxville - Service Center

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May 31, 2023

Always can count on my service rep to give me good advice as he did again yesterday! More

by Magblos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Amerine
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Jun 02, 2023 -

AutoNation Honda West Knoxville responded

We are pleased to hear you had such a positive experience with us, Magblos! Feel free to stop by if you ever need any more help.

May 30, 2023

The employees are friendly and very helpful. I have always gotten timely help and enjoyed my visit. More

by may_sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Elwood
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Jun 01, 2023 -

AutoNation Honda West Knoxville responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2023

I think this was a surprise fire the very best dealership. I could find I really enjoyed my Honda Accord hopefully in the future. I will be able to purchase another one because I just love it. More

by Mdrake4586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 01, 2023 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2023

Junior is an excellent service manager and a pleasure to work with. His knowledge and patience to answer all my questions makes getting the service work on my CRV at AutoNation an easy decision. More

by pgeaslin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
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Jun 01, 2023 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 26, 2023

Excellent service from service manager, but not so from the person scheduling appointments. Over all. Good. More

by darment1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Armentrout
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May 31, 2023 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 25, 2023

Lady in the front of service is rude and when I got the car back it felt the same as before and the guy that attended me didn’t seem like he knew if they could even balance my bmw. More

by Bryan penaloza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember his name, but I remembered his face.
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May 27, 2023 -

AutoNation Honda West Knoxville responded

Hi Bryan, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (865) 730-0012. We hope to hear from you.

May 25, 2023

I have worked with a number of Honda Service Advisors over the past many years and Junior consistently meets and surpasses expectations. He goes the extra mile to make sure a customer understands and is More

by DBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Teffeteller
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May 27, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 22, 2023

George Tefteller in service was the person I worked with. He was very patient and kind as he talked with me about the issues with my car. More

by purple thistle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Tefteller
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May 26, 2023 -

AutoNation Honda West Knoxville responded

Hi Purple, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 22, 2023

Jr. is always courteous and helpful. It is a pleasure to work with him as always. More

by cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
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May 26, 2023 -

AutoNation Honda West Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2023

The agent was courteous and explained the problems with my car well. I was lucky that I had purchased an extended service warranty otherwise the AC compressor replacement would have cost me $2500, at least More

by Madhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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May 24, 2023 -

AutoNation Honda West Knoxville responded

Hi Madhu, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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