AutoNation Honda West Knoxville - Service Center

I have worked with a number of Honda Service Advisors over the past many years and Junior consistently meets and surpasses expectations. He goes the extra mile to make sure a customer understands and is over the past many years and Junior consistently meets and surpasses expectations. He goes the extra mile to make sure a customer understands and is happy and satisfied with the services they are receiving. More

Lady in the front of service is rude and when I got the car back it felt the same as before and the guy that attended me didn’t seem like he knew if they could even balance my bmw. car back it felt the same as before and the guy that attended me didn’t seem like he knew if they could even balance my bmw. More

George Tefteller in service was the person I worked with. He was very patient and kind as he talked with me about the issues with my car. He was very patient and kind as he talked with me about the issues with my car. More

Jr. is always courteous and helpful. It is a pleasure to work with him as always. is always courteous and helpful. It is a pleasure to work with him as always. More

The agent was courteous and explained the problems with my car well. I was lucky that I had purchased an extended service warranty otherwise the AC compressor replacement would have cost me $2500, at least my car well. I was lucky that I had purchased an extended service warranty otherwise the AC compressor replacement would have cost me $2500, at least. The AC compressor should not broken within four years of the new vehicle purchase. More

Excellent service, established time for repair was 2 hours and I was out in less than 2 hours. hours and I was out in less than 2 hours. More

AutoNation Honda West Knoxville is our "home" dealership. Our 2013 CR-V was initially sold there. We bought it after it was traded in from the same dealership. It has always been serviced there. Our CR-V Our 2013 CR-V was initially sold there. We bought it after it was traded in from the same dealership. It has always been serviced there. Our CR-V is perfect for us. AutoNation Honda West Knoxville and our Service Advisor Joe Schober are perfect as well. More

Courteous service and friendly smiles from everyone. Coffee and snacks while you wait for your car. I would like to recognize service advisor, David Amerine, who understood my need and gave his hon Coffee and snacks while you wait for your car. I would like to recognize service advisor, David Amerine, who understood my need and gave his honest and unbiased opinion for resolution. Dealership has a comfortable atmosphere. I am pleased with this dealership and will be a returning customer. More

Sales people are not forthcoming (made mistake of buying package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads t package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads that this is only for a problem with the paint chipping due to sun damage). Took it in for first visit. Automatic door making mechanical noise when it closed in cold weather. Couldn’t replicate noise at dealership, but it was noted so if it ever returned, they would fix it free of charge since it happened at under 5k miles. Brought it back,l for oil change. Sales person heard noise. Said it needed to be fixed. Honda agreed they would pay half. The sales manager asked us not to submit a review until he could “rectify the situation”. It was never rectified and a review was never submitted. More

Excellent service as always. Appointment timely and efficient. Wait no more than expected. Great visit as always Appointment timely and efficient. Wait no more than expected. Great visit as always More