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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,112 Reviews

1,112 Reviews of AutoNation Honda West Knoxville - Service Center

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April 18, 2023

Good dealership, other than policy to charge $3000 over MSRP. I will not buy here again. More

by sganderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aram
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Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (865) 730-0012 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

April 17, 2023

Very friendly and extremely helpful service advisor "Lyric". Will definitely be back again. Thank you! More

by Johnsonk77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyric Lay
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Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 17, 2023

Junior was fantastic to work with. He kept me updated constantly and was very pleasant. More

by JoshH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Teffeteller
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Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi Joshh, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 13, 2023

Fix it well but take too much time for it. The adviser who took care of me was kind. More

by gqinside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Reilly
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Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 12, 2023

Excellent customer service. Brad Skinner was my service advisor, and the repair time quoted was spot on. I would highly recommend Autonation service department. The waiting room More

by kingd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Report | Print
Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

April 12, 2023

Ok honestly I suck at names but the gentleman that assisted me was GREAT!!! I’m from Louisiana and I’m here for work, but this experience has been the best one yet, it’s unfortunate to say but the Hon More

by Starfiremcallister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was joe 😬
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Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 09, 2023

It's nice that they care about their customers. I always feel heard and my concerns are always addressed. More

by Kiskb02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny lee
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Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 08, 2023

The customer service was excellent especially Brad Skinner who was very friendly and kept me informed throughout the service process. More

by bccunning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Report | Print
Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 08, 2023

I asked how long it would take to have an update installed. The quote time of an hour to an hour and a half was reasonable. The work took less than that. A Mr Teffteller was extremely nice both time More

by Kenscoonover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teffeteller
Report | Print
Apr 20, 2023 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

April 06, 2023

I was in and out in less than two hours and David was great to explain all the service to me. Waiting area was clean and comfortable and plenty of coffee for the wait! More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Apr 08, 2023 -

AutoNation Honda West Knoxville responded

Hi Anne, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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