AutoNation Honda West Knoxville - Service Center

Great customer service! Always polite and makes sure I'm happy with the service. Really the only place I even want to take my car. Always polite and makes sure I'm happy with the service. Really the only place I even want to take my car. More

Some time business with automated phone systems make things harder than they need to be. things harder than they need to be. More

Very pleased with the service we received on January 12,2023 at AutoNation in Knoxville TN. They came and told me when they took my vehicle back to be serviced. When the serviced was finished they came 12,2023 at AutoNation in Knoxville TN. They came and told me when they took my vehicle back to be serviced. When the serviced was finished they came and told me what all they did and took me to my vehicle. Everyone was very nice and polite. Also thanks for the snacks provided during my stay. More

Well organized procedure, courteous, comfortable facility. Professionally run in all aspects. Was kept informed and treated with respect. facility. Professionally run in all aspects. Was kept informed and treated with respect. More

I appreciate the honesty that I always get at AutoNation Honda West Knoxville. They never try to oversell products/services but just tell me what I need. Brad, The Tall Guy, was helpful, polite, and profess Honda West Knoxville. They never try to oversell products/services but just tell me what I need. Brad, The Tall Guy, was helpful, polite, and professional. He did a great job making sure that I understood what my car needed. More

Had oil change and tire rotation. Everyone very nice Very pleasant atmosphere Wait time not as long as I was expecting. Everyone very nice Very pleasant atmosphere Wait time not as long as I was expecting. More

I had a good experience recently when I had several fairly high dollar repairs and maintenance items done. The work appeared to be well done in a timely manor. The service representative I worked with fairly high dollar repairs and maintenance items done. The work appeared to be well done in a timely manor. The service representative I worked with was knowledgeable and went the extra mile to make my appointment go smoothly and as comfortably as possible. More

I brought my Honda Civic in to have service at Autonation Honda. My service rep, Charles Whiteaker, accurately heard my service request and quickly had the car sent to the service department to be checked o Honda. My service rep, Charles Whiteaker, accurately heard my service request and quickly had the car sent to the service department to be checked out. A short time later Charles reported to me the findings of the service tech. I approved a service which was needed at the time and it was promptly completed to my satisfaction. Autonation Honda has been there for me and my Civic. They tell me their recommendations, but they do not overly "push" service or products on me. Their team is friendly and straight forward. More

It was a very nice experience as every time. Very courteous and professional staff. I will continue to service my vehicles here. Very courteous and professional staff. I will continue to service my vehicles here. More

The associate that helped me during my visit was very helpful and professional. My only complaint is that I waited almost 3 hours for an oil change, tire rotation, and brake fluid flush even though I had helpful and professional. My only complaint is that I waited almost 3 hours for an oil change, tire rotation, and brake fluid flush even though I had an appointment. More