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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,106 Reviews

1,106 Reviews of AutoNation Honda West Knoxville - Service Center

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May 29, 2022

Service advisor Junior was very helpful, car got fixed on time, solved the electrical problem! Thank you More

by albhimani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior
May 31, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2022

Entry and write up was fast with no hassle. Waiting room was nice and car was ready to go in about an hour and a half. More

by Bob M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Teffeteller
May 31, 2022 -

AutoNation Honda West Knoxville responded

Hi Bob, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 28, 2022

Everyone at the dealership was very helpful. I had to wait a while and Charles offered me a shuttle a couple of times. More

by s_helton76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Whiteaker
May 31, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

May 27, 2022

I was charged labor on a Honda replacement part even though this has been an ongoing issue since we purchased in 2017. More

by mdsmith2040
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles… Did a good job
May 31, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (865) 730-0012 to discuss what we can do to help.

May 31, 2022 -

mdsmith2040 responded

My email is mdsmith2040@gmail.com. I would like a call back

May 27, 2022

Our family was in a difficult position with our car going out and Honda was able to assist and provide information and means of transportation to help our family out. More

by MaggieB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior
May 29, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 27, 2022

Purchased 3 vehicles over 20 years at slightly higher prices than other dealerships might have offered mainly because of convenience for service. Recent service quotations included a little "sticker sho More

by GW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Schober, Whiteaker
May 29, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 26, 2022

Keeping me updated on completion. Ability to do more than the original agreed upon check in-2 other tasks plus putting on new licence plate due to tamper proof allen wrench screws. More

by jmsmith914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
May 27, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

May 26, 2022

Brad Skinner was great. Personable and took great car of my car. Will definitely be back. More

by CaptAwesome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
May 27, 2022 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 26, 2022

Everyone at this dealership is so pleasant and helpful! I was in and out in about 30 minutes! I have bought 3 Hondas at this dealership and won’t go anywhere else. More

by Pamsewell224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric Lay
May 27, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

May 25, 2022

Was in and out quickly. My advisor was very friendly . Was able to book appointment online for same day. More

by Fapresley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Lee
May 27, 2022 -

AutoNation Honda West Knoxville responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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