AutoNation Honda West Knoxville - Service Center

My car wouldn’t start so I called this dealership to get an appointment. They told me to bring it right in. The process to drop it off and pick it up was the best I have ever seen! Excellent customer servic an appointment. They told me to bring it right in. The process to drop it off and pick it up was the best I have ever seen! Excellent customer service bar none! More

It was great! They got be in before my appointment time and Brad was very nice. They got be in before my appointment time and Brad was very nice. More

Brad Skinner, my service advisor, was very professional helpful. He told me it would take an hour and a 1/4 for the oil change and tire rotation, which it took. helpful. He told me it would take an hour and a 1/4 for the oil change and tire rotation, which it took. More

Service was fast and friendly, coffee was fresh and the service people are friendly and helpful service people are friendly and helpful More

I have found that Joe in the service department is very helpful and straightforward. He keeps in touch with you as the Day progresses on the stairs if your vehicle helpful and straightforward. He keeps in touch with you as the Day progresses on the stairs if your vehicle More

The Honda West Knoxville provided me with exceptional service, quality care, and for an affordable price. service, quality care, and for an affordable price. More

Oil change service was excellent, except for the wait of 1 hour and a half. If you could reduce the wait time, I will give you 10 stars. 1 hour and a half. If you could reduce the wait time, I will give you 10 stars. More

My service advisor Charles Whittaker always takes care of me. Charles suggest options that save me money and always treats me like a VIP. me. Charles suggest options that save me money and always treats me like a VIP. More

I agree with other reviewers about the extended time for having the oil changed in my CRV. It was over one and a half hours. If you all can't do better, I am going to another dealer to get my service work having the oil changed in my CRV. It was over one and a half hours. If you all can't do better, I am going to another dealer to get my service work done. Also, prices have gone out of sight. Some of this may be because of oil and labor costs, but is just another reason for me to try another dealer. I have bought 3 Hondas from you and one of the reasons I kept coming back was because of the excellent service department. I hope you can do better in the future. I was completely satisfied with our service guy. He was responsive and tried to satisfy me. More

My car would not start and I jump started it. I took it in to service to check it out. Junior was my service writer. He had my car checked and it was the battery. He took good care of me! It was I took it in to service to check it out. Junior was my service writer. He had my car checked and it was the battery. He took good care of me! It was the best service experience I have had at a dealership! I will definitely be back! More