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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,108 Reviews

1,108 Reviews of AutoNation Honda West Knoxville - Service Center

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April 20, 2022

My After lunch appointment went by quite quickly! Fast and friendly service per usual. Thank you Charlie! More

by van
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
Apr 23, 2022 -

AutoNation Honda West Knoxville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 19, 2022

Lyrica was great, the wait was not (an hour and a 1/2 for an oil change). More

by juliusknox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyrica
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hi Juliusknox, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

April 19, 2022

Not only did I get a 60,000 mile checkup, but I also got a lesson on how to use the settings I have never used on my car! Danny Lee is an excellent instructor. I left my appointment smiling and ready to tac More

by Barbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Lee
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hi Barbara, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

April 19, 2022

Joe Schober is one of the nicest service advisors ever. Kept me well posted on progress of the service of my vehicle and let me know approximate time of completion. He always answers all of my questions co More

by bampclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 19, 2022

Brad was very attentive and professional. Good work on car, very thorough. Long wait, however. More

by jeannehmitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 19, 2022

All transactions handled professionally and in courteous manner. Service explained in detail and offer for additional service provided. More

by artlamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Lee
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 18, 2022

We are Florida residents and had sudden problems on the way to Chicago. The Service Department checked everything out, made thorough repairs, and saved our trip! More

by joemcanarney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Lee
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2022

It's the first time I've been there and the service was really the best, they helped me in everything I needed. More

by Marvargas772
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Whiteaker
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2022

I wish they provided free loaner cars during scheduled service. Otherwise, no complaints from me More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Lee
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hi Heather, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (865) 730-0012. We hope to hear from you.

April 18, 2022

Set up for service was spot on. However, had an emergency and needed to do service asap! Service department worked me in their schedule and got it completed. I even had a chance More

by andsamic
Friendliness
Recommend Dealer
Yes
Employees Worked With
Do not remember
Apr 22, 2022 -

AutoNation Honda West Knoxville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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