AutoNation Honda West Knoxville - Service Center

Excellent, honest and fair priced service. And a special thank you to Austin for discussing everything prior to work being completed. And a special thank you to Austin for discussing everything prior to work being completed. More

Everything was fine. christopher went the extra 'mile' in service especially during their busy day christopher went the extra 'mile' in service especially during their busy day More

My daughter was passing through Knoxville on her way to see family in Ohio (we live outside of Atlanta, GA) when her car stopped running at 9:00 pm on a Friday night. We had the car towed to AutoNation Ho see family in Ohio (we live outside of Atlanta, GA) when her car stopped running at 9:00 pm on a Friday night. We had the car towed to AutoNation Honda West Knoxville and called first thing Saturday morning and spoke with David in the service department. He assured her he would get the car in and figure out what was wrong as soon as possible. It turns out her timing belt had snapped and she would have to leave the car so they could continue working on it on Monday since they wouldn't be able to tell how much damage had been done. Well, of course it was bad. David kept her up to date on what needed to be done, which is when I spoke with David and Scott. I explained how we weren't from the area and would need updates so we could arrange to pick the car up when she was passing back through Knoxville on her way home the following week. They had to order a new engine for our 2009 Accord which took about a week. Once it was in, they were able to quickly get it installed and ready for us to come back and pick it up. I truly appreciate David's help in dealing with my twenty-something daughter who had no idea what to do and with working with me once we knew what needed to be done. He was a pleasure to work with, kept me informed the entire time, and I felt he really went out of his way to help us, knowing we were from out of town and in a pinch. I'm very thankful for his help since I was 4 hours away and couldn't just come in and handle things. Thanks David, for being such a great representative of AutoNation Honda West Knoxville More

Really miss Mike West but hard to overlook my new guy, big Brad Skinner! Had major service work done. Brad was very responsive and made certain I understood what needed to be done. Felt I was in good hand big Brad Skinner! Had major service work done. Brad was very responsive and made certain I understood what needed to be done. Felt I was in good hands! More

Junior, George Teffeteller, at Honda Auto Nation Knoxville, always takes care of my car and me!! He is very helpful, pleasant and professional!! He respects my time restrictions and explains everyth Knoxville, always takes care of my car and me!! He is very helpful, pleasant and professional!! He respects my time restrictions and explains everything to me at my level of understanding:)!! More

Many thanks to Bryan for getting my Odyssey turned around so fast and keeping me informed during the process. so fast and keeping me informed during the process. More

The service dept is outstanding. They have done all the maintenance on my 2016 CRV from the time I bought it new. Joe Schober sees that all the maintenance schedules are up to date. They have done all the maintenance on my 2016 CRV from the time I bought it new. Joe Schober sees that all the maintenance schedules are up to date. The scuttle service is greatly appreciated. This gives me back the time I would have been waiting for the vechile service to be completed. More

David is very nice and cool guy. Always suggest for what services good for my cars. Thanks Always suggest for what services good for my cars. Thanks More

This dealership takes care of the customer and their vehicles. They go above and beyond to listen the customer and correct the problems. They try to get you in and out in a timely manner on each visit. vehicles. They go above and beyond to listen the customer and correct the problems. They try to get you in and out in a timely manner on each visit. More

They worked me in without an appointment, ran diagnostics on my vehicle to identify the source of my concern and replaced a part that was in the early stages of failure. I was impressed that they really paid on my vehicle to identify the source of my concern and replaced a part that was in the early stages of failure. I was impressed that they really paid attention to my concern even though they could not immediately replicate the failure I had experienced on several occasions. They continued to run diagnostics until they were able to replicate the failure and confirm its cause. More