AutoNation Honda West Knoxville - Service Center

We took our vehicle in for scheduled maintenance and were treated like valued customers. All service work was completed in a timely manner. We have been doing all of our vehicle service work at this dealersh treated like valued customers. All service work was completed in a timely manner. We have been doing all of our vehicle service work at this dealership for over 3 years and have never had a bad experience. We highly recommend this dealership. More

First, descriptive adjectives: professional, courteous, consistent, direct, patient and exceptional customer service and most considerate! True to time estimates for service - start to finish. As well, consistent, direct, patient and exceptional customer service and most considerate! True to time estimates for service - start to finish. As well, the time spent answering questions was without pressure was a gift! I will recommend AutoNation Honda's service department; in a heartbeat! Thank you Scott, Brad, Charlie and the service technicians who completed the work, start to finish! More

I have always received excellent service at this dealership. Everyone is very professional, helpful and courteous. dealership. Everyone is very professional, helpful and courteous. More

Dealership is attentive to clients as they wait for their cars to be serviced. Television is available in the waiting area. Service rep clearly explained all services needed per the alert on my car's notifi cars to be serviced. Television is available in the waiting area. Service rep clearly explained all services needed per the alert on my car's notification system. More

Brad was very straightforward he made an appointment for me I kept it and he even had the work done before the estimated time I was pleasant to wait around in the lobby had coffee read the newspaper how the me I kept it and he even had the work done before the estimated time I was pleasant to wait around in the lobby had coffee read the newspaper how the world is falling apart made phone calls so it was a rather enjoyable experience my headlight on the 2017 Honda had failed and under warranty it was taken care of :) More

The service process was easy from start to finish! It was easy to set up an appointment and I was able to get in the next day! Scott worked on my car and was able to fix everything in a timely manner It was easy to set up an appointment and I was able to get in the next day! Scott worked on my car and was able to fix everything in a timely manner and was a pleasure to work with! Keep up the good work! 😊 More

Excellent professional & courteous service. I was constantly kept informed with detailed information as the car was being attended to. I appreciate the fact that I never felt intimidated or I was constantly kept informed with detailed information as the car was being attended to. I appreciate the fact that I never felt intimidated or being taken advantage of. Austin is a credit to this profession. I sincerely Thank him again. As Arnold Schwarzenegger once said, "I'll be back"...LOL More

I didn’t schedule an appointment and they saw me right away at 11:30 am. Charles was very professional, asked questions, and said they would be finished by the end of the day. I received a phone call an h away at 11:30 am. Charles was very professional, asked questions, and said they would be finished by the end of the day. I received a phone call an hour later with an assessment and by 3:30pm my vehicle was ready for pick-up. When I arrived, my car was out front ready for an easy hand-off. Needless to say, I was very pleased with my overall service and appreciated Charles leadership. More

Austin was extremely helpful with whatever I asked him to do.He was eager to help.The brake problem was fixed.Your employees are friendly.Sam is a pleasant salesman. do.He was eager to help.The brake problem was fixed.Your employees are friendly.Sam is a pleasant salesman. More

I feel that Joe is very honest with me. He is patient and always explains what needs to be done and why or why something doesn't need to be done at this time. I also trust the others in t He is patient and always explains what needs to be done and why or why something doesn't need to be done at this time. I also trust the others in the service department who work on my car. I was going out of town after having the car serviced and I knew that I could go without being concerned about having a problem with the car. Thank you!! More