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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,112 Reviews

1,112 Reviews of AutoNation Honda West Knoxville - Service Center

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March 11, 2022

Just a normal oil change, but Autonation always does a complete, professional job. Austin is a fine service rep. Even the price is fair. More

by Swjoest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Lee
Mar 14, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 11, 2022

I had a great experience during my service visit. I would recommend to a friend. More

by shananunemaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Mar 14, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 10, 2022

Service advisor Austin was great! Recently moved from out of state and he was very helpful in getting my Honda serviced. As a customer, I felt appreciated and was treated with great More

by K K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Mar 12, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 10, 2022

People are wonderful, always have a great experience. They are very clean. They don't sell you what you don't need More

by Wendymorgenstern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service guy
Mar 12, 2022 -

AutoNation Honda West Knoxville responded

Hi Wendymorgenstern, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 09, 2022

I have been doing business with Honda for 30 years. Love the cars and the service department More

by mdlong51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior
Mar 12, 2022 -

AutoNation Honda West Knoxville responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 09, 2022

Service was great but the waiting area is definitely no frills, not customer oriented. Check out Murfreesboro Honda Service Area-that is Perfection. More

by TammyTazRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tall guy
Mar 11, 2022 -

AutoNation Honda West Knoxville responded

Hello, we appreciate you taking the time to leave us this feedback. Here at AutoNation Honda West Knoxville, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (865) 730-0012 to discuss ways we can better serve you in the future.

Mar 11, 2022 -

TammyTazRN responded

Benchmark Murpheesboro Honda for your service area. Theirs is primo and 100% customer oriented. Honda West is lacking in customer oriented service.

March 09, 2022

Service staff are kind and friendly. Service on my car was great and the service procedures are well-organized and efficient. More

by susannec77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 11, 2022 -

AutoNation Honda West Knoxville responded

Hi, we are pleased to hear you had such a positive experience with us, We always strive to provide personable and excellent customer service. Thank you again for the review!

March 07, 2022

Service is friendly, pricing is up front (and competitive) , and they stand behind their work. I have been consistently pleased with my service experience. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various
Mar 10, 2022 -

AutoNation Honda West Knoxville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

March 07, 2022

The service was excellent and the Service Rep was very helpful. He even helped me sync my phone to the car. He told me it could take 2 hours but it only took an hour. YAY. He gave me his card and told More

by cvardaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I could remember but I can't.
Mar 09, 2022 -

AutoNation Honda West Knoxville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 07, 2022

First time at this dealer for service since moving from Virginia. Service was outstanding--friendly, efficient, clear communication, and a job done right. My only general suggestion is minor--would be ni More

by FT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, David, Christian, Dawn
Mar 10, 2022 -

AutoNation Honda West Knoxville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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