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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,106 Reviews

1,106 Reviews of AutoNation Honda West Knoxville - Service Center

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February 03, 2022

Service Department was well organized and staffed. Minimized wait time. Appreciated Service and Brad's periodic updates. More

by s.cook.d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Feb 07, 2022 -

AutoNation Honda West Knoxville responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2022

Always treated well and professionally! Junior gets me in quickly and keeps me updated on my cars progress More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior
Feb 07, 2022 -

AutoNation Honda West Knoxville responded

Hi Bill, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2022

Very professional. . Had a recall on my 2019 Ridgeline. When checking out service adviser Austin Lee took me and showed me exactly what was done and why. More

by Lyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Lee
Feb 07, 2022 -

AutoNation Honda West Knoxville responded

Hi Lyle, thank you so much for your positive comments about AutoNation Honda West Knoxville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2022

As always exceptional service! Joe is always very detail as to service that is being done and why it needs to be done. Keeps me informed of the progress along the as well. Overall there is a friendly atmosp More

by Maxwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Feb 06, 2022 -

AutoNation Honda West Knoxville responded

Hello Maxwell, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

February 01, 2022

My usual oil change takes less than an hour. Yesterday it took over 2 hours! More

by dlmoeller47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Feb 05, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 01, 2022

I had maintenance done on my Honda Civic at Autonation Honda on Parkside Drive. Brad Skinner was my service advisor and he thoroughly explained what my car needed. Steve Miller was my technician and did More

by D Patterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Skinner, Steve Miller
Feb 05, 2022 -

AutoNation Honda West Knoxville responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 31, 2022

Very knowledgeable service dept and very clean dealership. Very helpful with any concerns about the vehicles being serviced. More

by kfwebber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Elwood
Feb 04, 2022 -

AutoNation Honda West Knoxville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 31, 2022

Always courteous and informative with any questions I may have. Work is performed in a timely manner. I would recommend them to my family and friends. More

by dickenslm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember his name.
Feb 03, 2022 -

AutoNation Honda West Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

January 31, 2022

Service assistant was excellent. Quick maintenance on car. Clean and good coffee with USA today More

by wrappjohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service assistant
Feb 03, 2022 -

AutoNation Honda West Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Honda West Knoxville

January 30, 2022

Service department operates in a timely manner.Staff Service department operates in a timely manner. Staff efficient and generally pleasant. Waiting areas clean. But no masks on many of the staff assis More

by Geranium
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Feb 02, 2022 -

AutoNation Honda West Knoxville responded

Hello, thank you for taking the time to leave us your honest feedback. We will use your comments to refine our efforts to ensure this issue does not happen again.

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