AutoNation Honda West Knoxville - Service Center

Service department operates in a timely manner.Staff Service department operates in a timely manner. Staff efficient and generally pleasant. Waiting areas clean. But no masks on many of the staff assis Service department operates in a timely manner. Staff efficient and generally pleasant. Waiting areas clean. But no masks on many of the staff assisting customers in close proximity. More

I took my 2019 Honda Ridgeline in for repair due to a recall for a hood latch problem. The appointment was scheduled promptly; there was no waiting when I arrived at the dealership, and the repair was a recall for a hood latch problem. The appointment was scheduled promptly; there was no waiting when I arrived at the dealership, and the repair was accomplished in less than one hour. I enjoyed complimentary coffee and a newspaper while I waited. A courtesy check of the fluid levels, filters, brakes, etc. was performed at the same time. Of course there was no charge for these services. Thank you, AutoNation Honda for another pleasant service experience. More

Austin was very helpful, friendly and informative, kept me up to date on the service being done. me up to date on the service being done. More

They care about their customers. Lyric followed through on her word. They were fast with my oil change and tire rotation. Good experience! on her word. They were fast with my oil change and tire rotation. Good experience! More

Joseph was really helpful in giving updates on my vehicle while it was being serviced. Always a pleasure going to this dealership. while it was being serviced. Always a pleasure going to this dealership. More

Very friendly, very honest, accommodating, clear in communication, offer great service promptly and great to deal with communication, offer great service promptly and great to deal with More

I received a Safety Recall to replace a hood latch on my 2018 Ridgeline. When I called for an appointment, I was referred to Brad in Service. Brad was extremely helpful in setting up an appointment the foll 2018 Ridgeline. When I called for an appointment, I was referred to Brad in Service. Brad was extremely helpful in setting up an appointment the following day. When I arrived early, I was received without question. Brad was very personable and a real pleasure to deal with. The hood latch was replaced before I could finish my cup of coffee. I could not be more pleased with the service that I received at Honda. More

Brought in 2016 HR-V for front brake pad replacement at 50K miles. Job duration quoted @ 2 hrs; was completed in 1 1/2. Customer waiting area was very comfortable and well arranged for social distancin 50K miles. Job duration quoted @ 2 hrs; was completed in 1 1/2. Customer waiting area was very comfortable and well arranged for social distancing. Good coffee & snacks . Service advisor was friendly, informative ,and showed enthusiasm for for his work. More

I was able to easily make a service appointment that fit my schedule. Everyone there is friendly and helpful. Staff is competent and knowledgeable. Comfortable and clean waiting area. my schedule. Everyone there is friendly and helpful. Staff is competent and knowledgeable. Comfortable and clean waiting area. More

I have been using this dealership for 16 years. Yesterday had oil changed in 2016 Honda Van. For the very first time ever I was not given a 10% discount. Learning that I told service person I had coupon for had oil changed in 2016 Honda Van. For the very first time ever I was not given a 10% discount. Learning that I told service person I had coupon for 10% discount. He said too late I've already processed this transaction. Not real happy with experience. He did ha get date on coupon so I can use next time. Service not the same since Mike West retired. More