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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,108 Reviews

1,108 Reviews of AutoNation Honda West Knoxville - Service Center

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August 30, 2023

Very efficient in repairs & considerate of customer’s time…makes for pleasant experience for customers! More

by awal5805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 05, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 29, 2023

Stop by because a message came on in car was not sure what it meant Brad Skinner took my car right on back it ease my mind, because I drive a long ways to work and was not sure what it was More

by Bilogal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad skinner
Sep 03, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 29, 2023

They are committed to customer satisfaction. I know When I pick up my Pilot all that was promised has been done. More

by CarltonHarperOne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Sep 04, 2023 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda West Knoxville. Drive safe, and we'll see you on the road.

August 28, 2023

Had a 9 pm appt. My friend brought her car so we could shop together while my Pilot was being serviced. My friend dropped me off at AT. To great disappointment, my Pi More

by nyoungstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Lee
Sep 04, 2023 -

AutoNation Honda West Knoxville responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd like, please contact our General Manager at (865) 730-0012. We'd appreciate the chance to make your experience a positive one.

August 28, 2023

We’re quick to fix the problem didn’t try to add other things we didn’t ask for More

by ceholden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get names
Sep 03, 2023 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 28, 2023

Great service department. Kept me informed of my car’s progress and let me know other concerns that needed attention. More

by mom2fourglovers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 03, 2023 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 26, 2023

Charles went out of his way to help with a check engine light problem that has plagued our 2017 Pilot for several years. Turns out, the work could be done under an extended warranty, and there was no char More

by jsimek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Whiteaker
Aug 30, 2023 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 22, 2023

I received great service from Junior. He was able to connect me with the right individual to fix my Honda bumper promptly leaving me with peace of mind. Thank you for great service! More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Aug 28, 2023 -

AutoNation Honda West Knoxville responded

Hi Cheryl, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. If you ever need help, just give us a call. Happy motoring!

Aug 28, 2023 -

Cheryl responded

Thank You!

August 19, 2023

I trust Auto Nation! I have used them exclusively since I moved to Farragut over 20 years ago. Previously I had oil changes at a variety of places. Almost every time the More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service people
Aug 24, 2023 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 18, 2023

We always bring our vehicles here to see joe and have amazing service! They are amazing with communication and accommodations for our family More

by Mirocha97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Aug 23, 2023 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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