AutoNation Honda West Knoxville - Service Center

Very disappointed that when I send my wife to get an oil change and get a noise looked at that the service center associate quotes us tires when they were changed within a year. Under no circumstances shoul change and get a noise looked at that the service center associate quotes us tires when they were changed within a year. Under no circumstances should I be quoted new tires for only a rotation and balance as my wife was told by the advisor. I don't appreciate the way business is being done and am seriously considering going to another dealership to get my service done at this point after going here with my two vehicles for three years. More

Greatest service department! Been going for 27 years. Honest and fair. Lyric is a true professional and we are really thankful to have her after losing Mike West. She’s awesome! Great sales department as Honest and fair. Lyric is a true professional and we are really thankful to have her after losing Mike West. She’s awesome! Great sales department as well. Jeff is always willing to help and goes the extra mile. Wouldn’t go anywhere else. More

AutoNation Honda West Knoxville is a superior dealership. After being towed to AutoNation during a cross-country trip, we were treated with the greatest of kindness, professionalism and service. George,Jun After being towed to AutoNation during a cross-country trip, we were treated with the greatest of kindness, professionalism and service. George,Junior, Teffeller was exceptionally helpful in getting our '98 Honda CRV back on the road. He was very kind and thorough. He expedited our repairs and provided excellent information about the needs of our vehicle. We traveled home with a wonderfully repaired CRV! AutoNation generously drove us to get breakfast while we waited. The staff is exceptional. They provided fabulous coffee ( the coffee maker arrives early every day to make 3 pots before the dealership opens.) They are all very dedicated to customer comfort and service. We would highly recommend this dealership! More

We always get our Honda serviced at AutoNation. They have consistently provided great service, have been very respectable, and friendly. We can't say enough good things about our last visit with servic have consistently provided great service, have been very respectable, and friendly. We can't say enough good things about our last visit with service advisor, Daniel Lee. He was thorough, kind, professional, and went above and beyond to get us the best pricing. Thank You! More

I have purchased four vehicles from this dealership since 1982. The last three were CR-Vs. I have always been very satisfied with the staff, especially the service personnel. Brandon Russell was my service a 1982. The last three were CR-Vs. I have always been very satisfied with the staff, especially the service personnel. Brandon Russell was my service advisor on my last visit. I also had a useful and informative technical discussion with Nick Thorpe, the service shop manager. Thank you for a job weel done. More

This dealership is very convenient for me to use for the service of my car. The service department is very good. service of my car. The service department is very good. More

Great service as always from Joe Schober. Comfortable customer waiting area. 5+ years of satisfaction, from the purchase of my HR-V to multiple service visits and drop-ins for fluid checks. Very satisfi customer waiting area. 5+ years of satisfaction, from the purchase of my HR-V to multiple service visits and drop-ins for fluid checks. Very satisfied. More

Mr Teffteller appears to be an excellent representative of which the Honda dealership should be proud to have as an employee . He is extremely responsive to the needs of your customers while maintaining a of which the Honda dealership should be proud to have as an employee . He is extremely responsive to the needs of your customers while maintaining a high degree of professionalism and at the same time he finds time to be very congenial and friendly More

I've always had GREAT customer service when I've brought my car in to be serviced. my car in to be serviced. More

Outstanding communication, work performed exactly as quoted. Service department went beyond their duty to make accomodations for me. quoted. Service department went beyond their duty to make accomodations for me. More