AutoNation Honda West Knoxville - Service Center

I’m never disappointed with my service.or repaire. I always us the same Auto Nation Honda to purchase or for service always us the same Auto Nation Honda to purchase or for service More

Service and scheduling well done .Austin efficient and professional. Have had vehicles serviced here many years and found performance to be consistently good. professional. Have had vehicles serviced here many years and found performance to be consistently good. More

I was passing through Tennessee on Saturday when all of a sudden, my Brake System light came on in my 2020 Honda Accord advising me to go to the nearest Honda dealership. I was traveling alone, so I stoppe a sudden, my Brake System light came on in my 2020 Honda Accord advising me to go to the nearest Honda dealership. I was traveling alone, so I stopped at a gas station and googled the nearest dealership and AutoNation came up, which was about 12 minutes from my location. Daniel Lee and Bo were very helpful. They assured me that they would make sure my car was safe before getting back on the road. I had to wait for an hour, which I didn't mind; I thought it was going to take longer than that since they had to work me in, but it wasn't. After the problem was diagnosed, they assured me that my car was safe to drive and I got back on the road and made it to Augusta, Ga. Thanks to AutoNation and their wonderful, friendly workers! More

Service Dept was prompt, polite and professional. Austin checked with me to see if I needed anything while waiting for maintenance service. checked with me to see if I needed anything while waiting for maintenance service. More

Daniel was my service rep, & he did an outstanding job. My car had a minimum 2 day repair, & he communicated the progress of the job every step of the way. He also made sure that I received transportation My car had a minimum 2 day repair, & he communicated the progress of the job every step of the way. He also made sure that I received transportation home after I dropped my vehicle off. In addition, the service time did not take as long as originally anticipated. Great customer service is never forgotten. Thank you! More

The Honda dealership did great job in diagnosis of problem and repaired in timely manner. problem and repaired in timely manner. More

Always treated well by friendly and respectful service people. Comfortable waiting areas.Favorites are Nancy, Joe and Danny people. Comfortable waiting areas.Favorites are Nancy, Joe and Danny More

We were on an extended road trip and our car developed a coolant leak. I called AutoNation Honda and they said to come right in. They fit us into their very busy schedule and worked on our car for several h coolant leak. I called AutoNation Honda and they said to come right in. They fit us into their very busy schedule and worked on our car for several hours replacing the part needed and doing a full vehicle check for us. We are very satisfied with the service we received and grateful that they took us without an appointment and that we were able to continue our road trip several hours later. I highly recommend giving AutoNation Honda your business. Thanks especially to Junior who took care of us and kept us informed on what was going. More

Excellent service and on time. Service rep was excellent. Suggestions and recommendations were excellent L recommend very highly excellent. Suggestions and recommendations were excellent L recommend very highly More

Arrived early, waited outside closed door for 10+minutes - my fault for arriving early? When inside found out my service rep had left for the day? In the meantime the lady's car behind me in line was proces - my fault for arriving early? When inside found out my service rep had left for the day? In the meantime the lady's car behind me in line was processed and took away for service work. I was assigned Austin who I might say did a great job for me. After completing the paperwork I went into the waiting area but decided to walk outside. I walked 6 laps around the perimeter and each time checked on my car that was still sitting where I had left 30+ minutes ago. I went to service reception and asked to see the service manager. The young lady paged him and then went looking for him. My car was moved from service reception to a parking place outside. I went and asked the young lady again to see the manager. She said he was in a meeting ( I never did see the service manager even when I was waiting in the rest area.) Finally my car was taken away for service work after about 40+ minutes of completing the paperwork. Austin was very apologetic and he could not have been nicer. I understand that I can only use my prepaid services at your dealership because there is not another autonation dealer in Knoxville. I will not purchase these again and probably will use another dealership next time I buy a SUV. This is a pity because in the past I have been pleased with my purchasing and service experiences at AutoNation Honda West. More