AutoNation Honda West Knoxville - Service Center

Arrived early, waited outside closed door for 10+minutes - my fault for arriving early? When inside found out my service rep had left for the day? In the meantime the lady's car behind me in line was proces - my fault for arriving early? When inside found out my service rep had left for the day? In the meantime the lady's car behind me in line was processed and took away for service work. I was assigned Austin who I might say did a great job for me. After completing the paperwork I went into the waiting area but decided to walk outside. I walked 6 laps around the perimeter and each time checked on my car that was still sitting where I had left 30+ minutes ago. I went to service reception and asked to see the service manager. The young lady paged him and then went looking for him. My car was moved from service reception to a parking place outside. I went and asked the young lady again to see the manager. She said he was in a meeting ( I never did see the service manager even when I was waiting in the rest area.) Finally my car was taken away for service work after about 40+ minutes of completing the paperwork. Austin was very apologetic and he could not have been nicer. I understand that I can only use my prepaid services at your dealership because there is not another autonation dealer in Knoxville. I will not purchase these again and probably will use another dealership next time I buy a SUV. This is a pity because in the past I have been pleased with my purchasing and service experiences at AutoNation Honda West. More

Great as always, they were very helpful in taking scheduling sooner because of an unexpected trip. scheduling sooner because of an unexpected trip. More

AutoNation Honda West Knoxville has an excellent service center - the people are friendly and professional and take great care of my honda crv. Joe Schober is ALWAYS the best at letting me know anything I center - the people are friendly and professional and take great care of my honda crv. Joe Schober is ALWAYS the best at letting me know anything I need to keep my car running smoothly, answering all of my questions and concerns. I highly recommend this dealership. More

Auto Nation Knoxville makes it easy to schedule a service appointment. My service advisor George Teffeteller is knowledgeable, and doesn’t try and “oversell” you on unnecessary “extras.” There is a nice wa appointment. My service advisor George Teffeteller is knowledgeable, and doesn’t try and “oversell” you on unnecessary “extras.” There is a nice waiting area, and I was offered light snacks. More

Daniel Lee went way above customer service to help me. I was visiting from out of town and needed to fix the shield which had broken. He got it done in record time. Thank you, AutoNation. was visiting from out of town and needed to fix the shield which had broken. He got it done in record time. Thank you, AutoNation. More

This dealership has always taken good care of us when servicing our car. Lyric Lay did a great job in relaying info to us regarding our visit. Everything was done in a timely manner. We've never been dis servicing our car. Lyric Lay did a great job in relaying info to us regarding our visit. Everything was done in a timely manner. We've never been disappointed! More

Had my car serviced. Just wanted an oil change and tire Rotation. After inspection it was found that I needed brakes, air filter, alignment. and some other work. I didn't do the more expensive work. Even t Rotation. After inspection it was found that I needed brakes, air filter, alignment. and some other work. I didn't do the more expensive work. Even though I reminded my service advisor at time of paying the bill about the coupons for brakes, no coupons were applied. I miss Mike West he was a great Service advisor. He always made sure to apply any coupons. this day and time every little bit helps. They shouldn't tempt you with coupons if they aren't going to apply them when you pay for your work. More

My first visit and I was especially impressed with how attentive and responsive the personnel were. They went out of their way to make sure I was comfortable and had everything I needed while waiting and attentive and responsive the personnel were. They went out of their way to make sure I was comfortable and had everything I needed while waiting and they were patient while I was making decisions. I never write review but their kindness and professionalism made me want to. More

When we checked in and out of service dept. there seemed to be much less efficiency than in the past. Also, did not feel the service writer was friendly nor helpful. May change dealerships. to be much less efficiency than in the past. Also, did not feel the service writer was friendly nor helpful. May change dealerships. More

Quick receipt, wait time of one hour is reasonable. Lyric explained what I should have performed next trip. Lyric explained what I should have performed next trip. More