AutoNation Honda West Knoxville - Service Center

I had an issue with tire replacement. They removed older tire only to find out they didn’t have replacement tires in stock. They should have checked inventory first. The need to have iPhone charging capab tire only to find out they didn’t have replacement tires in stock. They should have checked inventory first. The need to have iPhone charging capabilities for customers. More

This facility is clean and friendly. An easy place to relax while your vehicle is being fixed. relax while your vehicle is being fixed. More

The person working with me was great but the wait time WAY to long. The dealership needs to figure out how to properly schedule appointments. I had a 10:30 appointment for an oil change and I arrived at 1 WAY to long. The dealership needs to figure out how to properly schedule appointments. I had a 10:30 appointment for an oil change and I arrived at 10:15, but didn’t get my car back until 12:45! More

Prompt service with clearly presented information made my visit go smoothly. Friendly efficient people worked on our car. visit go smoothly. Friendly efficient people worked on our car. More

JUNIOR TEFETTELLER IS THE BEST THEY HAVE! EXCELLENT CUSTOMER SERVICE AND RECOGNIZES ME EVERYTIME I ARRIVE. CUSTOMER SERVICE AND RECOGNIZES ME EVERYTIME I ARRIVE. More

Everyone is informative about what is going on and very helpful! The text messages work out great and keeps you up to date on when you car is done or needs something else. helpful! The text messages work out great and keeps you up to date on when you car is done or needs something else. More

Very pleased with the service to our Hrv. They did exactly what they said they would do and in good time exactly what they said they would do and in good time More

We had a great experience with servicing our new Pilot. Joe Schober and Jason Stevenson make it easy to do business with AutoNation Honda and our vehicle was serviced quickly while we waited. Great job! Joe Schober and Jason Stevenson make it easy to do business with AutoNation Honda and our vehicle was serviced quickly while we waited. Great job! More

They worked me in short notice to get car looked at before we left on a trip even though they were very busy that day. My service advisor, Lyric Lane, was awesome! before we left on a trip even though they were very busy that day. My service advisor, Lyric Lane, was awesome! More

They were extremely helpful snd attentive when I needed emergency service. I had my car serviced at a “reputable” service in Lenoir. A starter was replaced and after 4 days I brought the car back due to emergency service. I had my car serviced at a “reputable” service in Lenoir. A starter was replaced and after 4 days I brought the car back due to starter problems. The service said they could find nothing wrong. When two days later the car wouldn’t start I called Honda. They informed me that the starter was the problem as the starter installed was not adequate for my car. Honda provided me with a rental car from enterprise at their expense and fixed the car within 24 hours. Reliable, dependable, and that counts for a great deal in my book. Thank you Brandon, my service rep. He listened!! More