AutoNation Honda West Knoxville - Service Center

excellent customer service overall i highly recommend this dealership for all your honda needs a great experience! this dealership for all your honda needs a great experience! More

I have been getting my car serviced withAutoNation Honda West Knoxvillle for some time now. Compared to other dealerships, ANHWK, is exemplary! My wife has a vehicle of another brand and does not receive th West Knoxvillle for some time now. Compared to other dealerships, ANHWK, is exemplary! My wife has a vehicle of another brand and does not receive this kind of service! My service advisor, Joe Schober is the best. Very detail oriented and is a huge asset to ANHWK! Thank you Joe and ANHWK. SINCERELY, C.M. PHILLIPS. More

I have had my Honda since December 2020 and have had it in for service three times. The first two times were terrible. They kept promising me my van would be ready only to say some delay had happened. The in for service three times. The first two times were terrible. They kept promising me my van would be ready only to say some delay had happened. The second time it turns out they had lost my van key! Took an hour to find it. I was dreading taking it for an oil change last week but Austin Lee the service advisor I dealt with this time was awesome. He was friendly, honest and had great communication. I will always ask for Austin he saved me from going elsewhere. More

My car was towed to AutoNation Honda West Knoxville after critical wheel failure resulting from a faulty brake job at another business. Lyric and Joe went the extra mile to track my car down on the lot, to p critical wheel failure resulting from a faulty brake job at another business. Lyric and Joe went the extra mile to track my car down on the lot, to provide photo documentation the damage, and to explain to me in laymen's terms what the technician had discovered and repaired. More

Helpful, concerned about the problem, but not able to resolve the issue in under 10 days. This is an autonation corporate problem. Lifetime warranty on autonation battery is only useful if you don't ha resolve the issue in under 10 days. This is an autonation corporate problem. Lifetime warranty on autonation battery is only useful if you don't have to drive 150 miles to get a replacement. More

They were very accommodating to perform my service the next day after the first scheduled appointment didn’t work out. next day after the first scheduled appointment didn’t work out. More

15K service on my 2019 Ridgeline was started without delay at the scheduled appointment time, work was completed quickly, complimentary good coffee and a newspaper was enjoyed while I waited, and the pr delay at the scheduled appointment time, work was completed quickly, complimentary good coffee and a newspaper was enjoyed while I waited, and the price was competitive. What more could one ask for! More

Overall they do a good job. Just had two issues on the last service visit that has resulted in another visit back into the service department to hopefully resolve the issue. last service visit that has resulted in another visit back into the service department to hopefully resolve the issue. More

Once I scheduled my oil change, arrived on time, my car was ready a little sooner than predicted. was ready a little sooner than predicted. More

Everyone was very nice and helpful. It took 3 hrs for an oil change with an appointment. I was disappointed they didn’t vacuum my car with the service plan. Waiting room to small. Most of us had to wait in oil change with an appointment. I was disappointed they didn’t vacuum my car with the service plan. Waiting room to small. Most of us had to wait in the show room. More