AutoNation Honda at Bel Air Mall - Service Center

It’s always a pleasure at Honda AutoNation, prompt service, helpful, always greet you with a smile and the services are always top tier! The shuttle driver is also a gem❤️❤️ service, helpful, always greet you with a smile and the services are always top tier! The shuttle driver is also a gem❤️❤️ More

The service at the dealership was good. The young man who delivered me and picked me was was very courteous. The young man who delivered me and picked me was was very courteous. More

I went in for an oil change. I was told the wait would be 1..5 to 2 hours, which was fine with me. An hour later I got a call that my car was ready. I always love it when work I was told the wait would be 1..5 to 2 hours, which was fine with me. An hour later I got a call that my car was ready. I always love it when work is finished way before they said it would be! India was very nice and professional. More

I like the people and the service at this dealership. The people are trustworthy and kind The people are trustworthy and kind More

Great service. Easily to book service appointments with. Nice area to wait while there if can’t just drop off Easily to book service appointments with. Nice area to wait while there if can’t just drop off More

Repaired our Honda Ridgeline and the service advisor went above and beyond to help us. above and beyond to help us. More

I recently brought my Honda Accord in for service and was completely satisfied. My service manager was Paul Landry. He was excellent. He explained to me the problem with the car and diligently addressed a completely satisfied. My service manager was Paul Landry. He was excellent. He explained to me the problem with the car and diligently addressed a remedy. He provided a loaner and assured me he would have a seasoned mechanic complete the work. I am completely satisfied with Paul. He was beyond helpful and gives me a reason to return to this dealership for additional needed repairs in the future. This man deserves recognition from management and a raise. You want to keep good people around. More

I Made an appointment with the service dept and arrived on time. Paul, the service adviser, took my key fob, I had to ask his name as he hadn't said. He told me there was a diagnostic fee of $74 which beca on time. Paul, the service adviser, took my key fob, I had to ask his name as he hadn't said. He told me there was a diagnostic fee of $74 which became $174 when I picked up the car. 6 hours after I left my car I tried to call for a progress check, Paul had not given me a card so I tried to call the number I had gotten the service text from. The phone just rang for 2 minutes so I then tried the main number which was answered by India who said she would check if I held on. I held for so long it rang back to the operator who told me I needed to understand that the service dept was very busy, really not an excuse for leaving me hanging. Finally, Paul came on and told me they would get back to me within the hour, 2 hours later they called to tell me that to fix the driver's side heated seat would be $541 plus tax. So I left my car there all day to be charged $174 to tell me that ridiculous price. If they had told me even an estimate anywhere that high I would've saved us all a lot of time and said No Thanks. I knew better than to ever go to a dealership for service, but because I couldn't find a provider who did this work I went anyway. I will advise everyone I talk with to never go there unless you have a warranty. It cost me $174 for them to do nothing. They didn't have to diagnose the problem, I told them what it was, but instead of telling me how much it would be, I guess they thought if they kept my car all day I would pay them almost $600. More

Great customer service and really great and friendly sales person. The vehicle is perfect for me. sales person. The vehicle is perfect for me. More

Great service. Staff very friendly and pleasant. Ran into my sales person whom remembered me and gave me a good to see you hug. Staff very friendly and pleasant. Ran into my sales person whom remembered me and gave me a good to see you hug. More