AutoNation Honda at Bel Air Mall - Service Center
Mobile, AL
394 Reviews of AutoNation Honda at Bel Air Mall - Service Center
Dealer recommended maintenance oil change and tire rotation was quickly done. Service was not as attentive the second time around. First time service advisor greeted me before stepping out of vehicle rotation was quickly done. Service was not as attentive the second time around. First time service advisor greeted me before stepping out of vehicle this time had to go inside an locate an advisor. Stated I was here for an A12 service and was quoted a price. Advisor did not ask my name or check to see if I had a maintenance plan already paid up therefore no need to quote price. Also stated that it does not include cabin filter the maintenance. But upon review could have noticed that service was conducted the last time I was in therefore no need. Car was done in a timely manner. Advisor in my opinion failed to go over report like first time. Usually they perform complimentary checks on batteries tires wind shield wipers brake pads etc. none of that work was performed or discussed at pickup if it was. Maybe staff had a bad day. Need to get back to visit number 1 service was excellent that day More
Came in with an unscheduled issue and they diagnosed as well as fixed it in a timely manner! As has been my experience before they were most helpful! They even put air in a tire that needed it without me well as fixed it in a timely manner! As has been my experience before they were most helpful! They even put air in a tire that needed it without me requesting. More
I have been using this dealership for years. I feel they are professional, courteous and helpful in answering my questions. India has helped me for years - I missed her this time but Michelle I feel they are professional, courteous and helpful in answering my questions. India has helped me for years - I missed her this time but Michelle was helpful in signing me out I know that you, like so many, are short staffed since Covid. and I have to say I missed the personal touch I have received in the past. Thank you!! More