AutoNation Honda at Bel Air Mall - Service Center

Really awesome service. I scheduled a appointment for an oil change. They were on time and kept me informed on text messages when they were done. I will definitely come back with my Honda Accord. oil change. They were on time and kept me informed on text messages when they were done. I will definitely come back with my Honda Accord. More

Other than a very long wait, service was very good. I had an appointment, and the expected wait time was just about two hours, if nothing serious emerged. It didn't,, but the wait was over three and a h had an appointment, and the expected wait time was just about two hours, if nothing serious emerged. It didn't,, but the wait was over three and a half hours. I was reassured that everything was ok and that the service was done at no charge. Perhaps a 4.5 would be fairer than a 4. More

The best place I’ve ever services my vehicle. I’ll probably end up being a life long customer! probably end up being a life long customer! More

Went in for an oil change and tire rotation and a key fob battery issue. Service writer pushed a brake fluid flush, AC filter change and wheel alignment. I told her all I needed was what I had requested. Abo battery issue. Service writer pushed a brake fluid flush, AC filter change and wheel alignment. I told her all I needed was what I had requested. About 30 minutes later the tech completed the work. I specifically asked if the key fob issue was taken care of. She said they had changed the battery. When I got home I had the same issue with the fob. When I called I was told batteries in both fobs had to be changed for them to synch and work properly and they had to be Honda batteries. I returned with both fobs to get another battery for the second fob. I drove home and did exactly as I was told to synch the fobs. I still had the same issue. I decided to check the first fob that, I was told, the service department had changed. They had not, it was the battery I had installed days earlier. I called the service manager and explained everything. She asked me if I could come in the next day to correct things. After the parts manager took the first fob apart he confirmed it was not a battery they carried. The manager tried to get him to agree that it could be one they had purchased from Auto-Zone and he said it could not be. He then replaced it with a Honda battery. At last the issue with the fobs was resolved but the sense I got from the service manager was that she was still defending the lie I had been told about the battery being changed in the first place. It took 3 trips over 2 days to get a simple issue resolved. This is not the first time I have had a bad experience with this dealership’s service department. More

I got in and out in a short time . Thanks and I had coupons for my service coupons for my service More