AutoNation Honda at Bel Air Mall - Service Center

sloppy multipoint inspection of used 2003 Honda crv ex Dec 18th 2018 brought a recently purchased, used CRV in for a multipoint inspection (invoice 531459) and diagnosis of why all 5 doors are not opening Dec 18th 2018 brought a recently purchased, used CRV in for a multipoint inspection (invoice 531459) and diagnosis of why all 5 doors are not opening and locking properly. Picked up car in the afternoon, no one reviewed what was wrong with the vehicle with me. Overcharged for the diagnostic fee that was quoted. Had to ask a few rushed questions. Upon getting home, find that estimate is sloppy and hard to read. No clear breakdown for parts and then labor, no totals. Also gave me estimates for pep boys and aftermarket parts. I specifically asked for an estimate with oem Honda parts. If I would have wanted after market I would not have spent the time to drive to the dealership. Prices seem ridiculous. I was told 4 door actuators would need to be replaced. This is my quote, Keep in mind that the Honda boards are filled with chronic honda door lock and ignition problems. This is what you will be expected to pay for cheap poorly designed plastic parts that will soon wear out on your Honda. Left Front door actuator $800.95 dollars. Left Rear $336 dollars, Right Rear $336 dollars, Rear Hatch 457.90. $1,930 not including tax. So figure over $2000 dollars to keep your door locked. not for an engine or transmission, repair! Simple plastic parts that allow your doors to be locked to keep your family safe. Revolting! disgusting! Going out of the way to abuse customers needing service. I can not recommend buying a Honda or service by this dealer. Ray More

Go somewhere else. Toyota is much better!` They did NOT listen to the issue; did NOT fix the problem; DO NOT CARE; if you have an appt, still be prepared to WAIT a long time; my car has less th They did NOT listen to the issue; did NOT fix the problem; DO NOT CARE; if you have an appt, still be prepared to WAIT a long time; my car has less than 5k miles and I'm still having the same issues that I had before it was serviced. Buy a Toyota. Much better service and at this point a better car. More

Too long to wait! Had a 2:30 appointment and didn't get out until 4:45! My van sat for over an hour before it was even taken back. Did I really need and appointment fo Had a 2:30 appointment and didn't get out until 4:45! My van sat for over an hour before it was even taken back. Did I really need and appointment for that? People were nice enough but that was too long for a recall! More

I went to this dealership from a recommendation only to have the oil changed in my CRV but what I got was lies about what my car needed beside a oil change. When the service man came back to me,my car need have the oil changed in my CRV but what I got was lies about what my car needed beside a oil change. When the service man came back to me,my car needed more than $300 of work. The same work I just had done before I came to Mobile,al.. I will never use this place again ever. I also told the person who recommended this dealership about the lies and hope they will never use this dealership anymore. More