AutoNation Hyundai Columbia

Great service friendly staff made car buying a pleasure all employees were super friendly and e all employees were super friendly and e More

My Salesman name was Jessie Wright, a very patient and detailed individual. He made sure I found the perfect 2022 Hyundai Tucson. The only bad experience I had was with the Finance Department, the guy was detailed individual. He made sure I found the perfect 2022 Hyundai Tucson. The only bad experience I had was with the Finance Department, the guy was trying to put more money in his pocket, my advice would be that they check behind these guys in the Finance department especially when someone comes in who knows how credit work and stay on top of there's. Signing was very smooth and I left with a better rate! More

Very prompt and dependable service. The good thing about this service is that it is great. The good thing about this service is that it is great. More

My wife took her 2016 Tucson into the Auto Nation Hyundai dealership in Columbia, SC for service. We knew we needed to replace the tires. The service advisor, Jackson Roberts, quoted her a price to replace dealership in Columbia, SC for service. We knew we needed to replace the tires. The service advisor, Jackson Roberts, quoted her a price to replace 4 tires and the battery. Because we had a quote from a local tire dealer, she declined. She told him not to rotate the tires or align the wheels because we were replacing them the next day. Despite those instructions, he charged her $19.95 to rotate the tires and another $149 for the 4 wheel alignment she specifically declined. I have since spoken with the Service Manager, Brad Hawkins, once and explained why I want a refund of both those charges. Simply put, no honest dealership or mechanic would recommend, much less perform and try to charge for such services with actual knowledge the tires were being replaced within 24 hours. They also charged $32 in labor to replace the cabin air filter, when there is a YouTube video available showing someone doing it from start to finish in less than 5 minutes WITH ONE HAND, while holding a cell phone in the other hand. Nobody answers the telephone at the dealership, unless you press 3 for Sales. When you press 0 for operator, nobody answers. No answer in service, whether to make an appointment (press 1) or to check on the status of a vehicle being repaired (press 2). I have left multiple messages over the last week for both the Service Manger, Brad Hawkins, and the General Manager, Brian Lindsey, but cannot reach either of them. They have not returned any of my messages, except the very first one--and that was one week ago today. This dealership engages in upselling work at inflated prices. I can only conclude there is a culture of dishonesty and a total lack of integrity there. This is not over, and will not be over until we receive the refund we are owed. I cannot recommend this dealer for any service you may need. Save yourself the headaches! More

The service representative was courteous when dropping our car off and when picking it up. I thought the car was washed as part of the oil change. It was not. I called to check on the car and never got an our car off and when picking it up. I thought the car was washed as part of the oil change. It was not. I called to check on the car and never got an answer. It took me days to schedule the appointment because the online system was down and no one answered the phone. The on line system is back up, but please hire some more folks to enable you to take care of folks in person and on the phone. Thank you. More

I too had trouble getting someone to answer the phone to make an appointment for an oil change . It took several days . . When we purchased this used 2019 Hyundai in November we had agreed on a price and i make an appointment for an oil change . It took several days . . When we purchased this used 2019 Hyundai in November we had agreed on a price and i did sign all the paper work as it was put in front of me but later the next few days as i examined the paper work i realized they had added $189.00 for 4 oil changes ,$579..00 tire and wheel protection, $3 861 vehicle protection plan . Well guess what when i took it in for the oil change they only paid $ 32.00 out of $ 86.66 for the service performed and they said that at 60,000 miles the spark plugs should be replaced which would have been over $ 500.00 dollars . So for a total of 4629.00 in service contracts they only paid $ 32.00 . The only positive about the whole experience was the service writer was very nice and attentive . More

I actually bought my car from them when they Peacock Hyundai. The name has changed but I still get the same great service. The staff are super friendly and very helpful. I have been going there for a Hyundai. The name has changed but I still get the same great service. The staff are super friendly and very helpful. I have been going there for about over a year and service keeps me coming back. If you have a Hyundai I recommend them. More

They are friendly and helpful! The waiting room is clean & comfortable with drinks provided while you wait! The waiting room is clean & comfortable with drinks provided while you wait! More

I'm really disappointed with the quality of service I received from day one. I contacted the service department several times and no one would answer. I finally got through when I spoke with a young man received from day one. I contacted the service department several times and no one would answer. I finally got through when I spoke with a young man in the sales department. My car was to be serviced Monday, but I wasn't called until Thursday stating it had been completed. When I went to pick my car up I paid for my service and was assured that it was fixed. I didn't make it far almost getting hit by traffic because of my car lacking acceleration. This was what I brought my car in for. Basically they took my money and didn't fix the problem. More

Came in on April 7 to have the roof rack cross bars installed on our Santa Fe Blue Hybrid that the dealer couldn't locate when I picked up the car in December. The salesman ordered them through the par installed on our Santa Fe Blue Hybrid that the dealer couldn't locate when I picked up the car in December. The salesman ordered them through the parts department on 12/22 and said he would call when they came in. Well, he left the dealership sometime between December and February, and we never got a call. Had to call the service department, which was an adventure to say the least. Called multiple times and either no one answered or we ended up leaving voicemails that were not returned. Called sales and they said they would have the service department call us. Still no call. Tried to schedule an appointment online and the scheduler was offline for 3 days. Finally got the parts department and they said they would check for them. Got a voicemail the next day that they had them and after a couple of more calls to service we got an appointment the following week. The salesman had said he would actually bring them out and put them on for us, which we found out was against the dealer policy, surprise right? So we get there on April 7th and they have to find the cross bars in parts, which took about 10 minutes. Then they tell us to give them 1-1/2 to 2 hours to install them. It took them about 1-1/2 hours to get them on and get us on our way. Well, as we're driving to our next destination, we notice that there is a whistling noise coming from the roof. Couldn't go back since we were running late for another appointment. We ended up driving home on I-20 and the entire way the roof is whistling at us. Get home and do a quick online check about installing cross bars and find out that the dealer put them on backwards. It took me about 15 minutes to loosen them and flip each one around so the proper edge was facing the front of the car. And guess what? No more whistling. So, not an inspiring experience overall. The service coordinator was polite and friendly, but the technician(s) seemed to have trouble reading the directions. Combine this with the fact that they are an hour drive from us and we're not very likely to return. More