AutoNation Hyundai Columbia

Great customer service. Salesman Lawerence made sure I was satisfied with my purchase. I would recommend your dealership. Salesman Lawerence made sure I was satisfied with my purchase. I would recommend your dealership. More

Customer service is great. I was kept informed over several months. Problem was solved. Jackson was GREAT. It took several months before the problem was solved. I was kept informed over several months. Problem was solved. Jackson was GREAT. It took several months before the problem was solved. More

The customer service is great. They were really quick with getting my car done. I never have problems when I go. They were really quick with getting my car done. I never have problems when I go. More

Good people good faculties timely efficient and very expensive so that is why I gave it five stars and because it took at least 15 words I had to make up some comments. expensive so that is why I gave it five stars and because it took at least 15 words I had to make up some comments. More

I use to be a salesman in a dealership that trained and let the salesman make the decision on making the deal with the customer. This made the decision fast and made the customer more comfortable. I am aga let the salesman make the decision on making the deal with the customer. This made the decision fast and made the customer more comfortable. I am against a salesman having to disappear for up to twenty minutes to get a price from a sales manager. But this transition “even though a sales manager was involve” went very smooth and quick. If I was to buy another Hyundai I would definitely use this dealership. More

Appointment was on time. Personnel were courteous. Customer Service was excellent. No complaints at all. I will be back. Personnel were courteous. Customer Service was excellent. No complaints at all. I will be back. More

Great service friendly staff made car buying a pleasure all employees were super friendly and e all employees were super friendly and e More

My Salesman name was Jessie Wright, a very patient and detailed individual. He made sure I found the perfect 2022 Hyundai Tucson. The only bad experience I had was with the Finance Department, the guy was detailed individual. He made sure I found the perfect 2022 Hyundai Tucson. The only bad experience I had was with the Finance Department, the guy was trying to put more money in his pocket, my advice would be that they check behind these guys in the Finance department especially when someone comes in who knows how credit work and stay on top of there's. Signing was very smooth and I left with a better rate! More

Very prompt and dependable service. The good thing about this service is that it is great. The good thing about this service is that it is great. More

My wife took her 2016 Tucson into the Auto Nation Hyundai dealership in Columbia, SC for service. We knew we needed to replace the tires. The service advisor, Jackson Roberts, quoted her a price to replace dealership in Columbia, SC for service. We knew we needed to replace the tires. The service advisor, Jackson Roberts, quoted her a price to replace 4 tires and the battery. Because we had a quote from a local tire dealer, she declined. She told him not to rotate the tires or align the wheels because we were replacing them the next day. Despite those instructions, he charged her $19.95 to rotate the tires and another $149 for the 4 wheel alignment she specifically declined. I have since spoken with the Service Manager, Brad Hawkins, once and explained why I want a refund of both those charges. Simply put, no honest dealership or mechanic would recommend, much less perform and try to charge for such services with actual knowledge the tires were being replaced within 24 hours. They also charged $32 in labor to replace the cabin air filter, when there is a YouTube video available showing someone doing it from start to finish in less than 5 minutes WITH ONE HAND, while holding a cell phone in the other hand. Nobody answers the telephone at the dealership, unless you press 3 for Sales. When you press 0 for operator, nobody answers. No answer in service, whether to make an appointment (press 1) or to check on the status of a vehicle being repaired (press 2). I have left multiple messages over the last week for both the Service Manger, Brad Hawkins, and the General Manager, Brian Lindsey, but cannot reach either of them. They have not returned any of my messages, except the very first one--and that was one week ago today. This dealership engages in upselling work at inflated prices. I can only conclude there is a culture of dishonesty and a total lack of integrity there. This is not over, and will not be over until we receive the refund we are owed. I cannot recommend this dealer for any service you may need. Save yourself the headaches! More