AutoNation Hyundai Columbia

I too had trouble getting someone to answer the phone to make an appointment for an oil change . It took several days . . When we purchased this used 2019 Hyundai in November we had agreed on a price and i make an appointment for an oil change . It took several days . . When we purchased this used 2019 Hyundai in November we had agreed on a price and i did sign all the paper work as it was put in front of me but later the next few days as i examined the paper work i realized they had added $189.00 for 4 oil changes ,$579..00 tire and wheel protection, $3 861 vehicle protection plan . Well guess what when i took it in for the oil change they only paid $ 32.00 out of $ 86.66 for the service performed and they said that at 60,000 miles the spark plugs should be replaced which would have been over $ 500.00 dollars . So for a total of 4629.00 in service contracts they only paid $ 32.00 . The only positive about the whole experience was the service writer was very nice and attentive . More

I actually bought my car from them when they Peacock Hyundai. The name has changed but I still get the same great service. The staff are super friendly and very helpful. I have been going there for a Hyundai. The name has changed but I still get the same great service. The staff are super friendly and very helpful. I have been going there for about over a year and service keeps me coming back. If you have a Hyundai I recommend them. More

They are friendly and helpful! The waiting room is clean & comfortable with drinks provided while you wait! The waiting room is clean & comfortable with drinks provided while you wait! More

I'm really disappointed with the quality of service I received from day one. I contacted the service department several times and no one would answer. I finally got through when I spoke with a young man received from day one. I contacted the service department several times and no one would answer. I finally got through when I spoke with a young man in the sales department. My car was to be serviced Monday, but I wasn't called until Thursday stating it had been completed. When I went to pick my car up I paid for my service and was assured that it was fixed. I didn't make it far almost getting hit by traffic because of my car lacking acceleration. This was what I brought my car in for. Basically they took my money and didn't fix the problem. More

Came in on April 7 to have the roof rack cross bars installed on our Santa Fe Blue Hybrid that the dealer couldn't locate when I picked up the car in December. The salesman ordered them through the par installed on our Santa Fe Blue Hybrid that the dealer couldn't locate when I picked up the car in December. The salesman ordered them through the parts department on 12/22 and said he would call when they came in. Well, he left the dealership sometime between December and February, and we never got a call. Had to call the service department, which was an adventure to say the least. Called multiple times and either no one answered or we ended up leaving voicemails that were not returned. Called sales and they said they would have the service department call us. Still no call. Tried to schedule an appointment online and the scheduler was offline for 3 days. Finally got the parts department and they said they would check for them. Got a voicemail the next day that they had them and after a couple of more calls to service we got an appointment the following week. The salesman had said he would actually bring them out and put them on for us, which we found out was against the dealer policy, surprise right? So we get there on April 7th and they have to find the cross bars in parts, which took about 10 minutes. Then they tell us to give them 1-1/2 to 2 hours to install them. It took them about 1-1/2 hours to get them on and get us on our way. Well, as we're driving to our next destination, we notice that there is a whistling noise coming from the roof. Couldn't go back since we were running late for another appointment. We ended up driving home on I-20 and the entire way the roof is whistling at us. Get home and do a quick online check about installing cross bars and find out that the dealer put them on backwards. It took me about 15 minutes to loosen them and flip each one around so the proper edge was facing the front of the car. And guess what? No more whistling. So, not an inspiring experience overall. The service coordinator was polite and friendly, but the technician(s) seemed to have trouble reading the directions. Combine this with the fact that they are an hour drive from us and we're not very likely to return. More

Friendly and professional, no repair work was needed, just routine maintenance. The work was done timely and within the timeframe that was suggested to me. There wasn’t a surprise bill at check out bec just routine maintenance. The work was done timely and within the timeframe that was suggested to me. There wasn’t a surprise bill at check out because it was the same quote I agreed to with the service advisor. More

Knowledgeable and helpful. The appointment didn't long at all and they performed all the items requested. The appointment didn't long at all and they performed all the items requested. More

Service was prompt and staff friendly. No repair needed but visit was just service campaign completed. No repair needed but visit was just service campaign completed. More

Service Dept. forgot sticker so I would know when to come back. Thank you very much! forgot sticker so I would know when to come back. Thank you very much! More

I was pleased with my service, the wait time that was given was very accurate. Employees were very polite and helpful. given was very accurate. Employees were very polite and helpful. More