AutoNation Hyundai Columbia

Service advisors are helpful. Waiting area is clean and comfortable. I can't say I trust that they'll fix your car on first visit comfortable. I can't say I trust that they'll fix your car on first visit More

Like playing games? Have lots of time to be jerked around? If you like playing games, empty words, and for people to waste your time, look no further than Peacock Hyundai in Columbia, SC. They have no idea wha If you like playing games, empty words, and for people to waste your time, look no further than Peacock Hyundai in Columbia, SC. They have no idea what cars are on their lot, and they will go to make a deal on one and it will suddenly not be there, then they won't know which colors they have. Then they will have to be asked to find out which colors are available in the trim you agreed to. When working via phone after coming to terms, they will dilly dally around all day and then only reply to you after you contact them back once again for a simple answer to which colors of that car are on the lot. You will NOT be their priority. And good luck if you're working a deal over the phone after visiting. If there is a warm body at the dealership, you will be put last. I honestly thought they were better than that, but they have demonstrated many times over in the last few hours their degree of professionalism (or lack there of). I worked with the sales manager, Craig Smith (who is exceptionally unhelpful and someone who carelessly says things that he will not follow through with- such as "I'll check and call you back in a few minutes"). I heard that one line three times in two hours and never once did it happen. I also tried to work with Jason Milton in sales. We came to terms on a car via phone, then later the car is suddenly not there, then he is checking while I am on the phone. Then he says he will check and call me right back. I'm waiting on standby to hear that they have any color in that trim so I can come up to the dealership. There are other things I would gladly be doing, but they don't mind putting me aside. After an hour of "checking what colors" they had, I texted my sales person. He told me he ended up helping other customers that walked in. That is unacceptable. JUST TELL ME IF THERE IS A CAR I CAN BUY! Truly the poorest example of customer service. I truly hope you have a better experience than I did. They do not care about "earning my business" or anyone that I know's business. I will make sure others know to go elsewhere, they don't want your business. More

Very attentive on keeping me informed on progress of service I arrived on time and they too my car back on schedule. The person registering me was very professional and did an excellent job. She was very good in I arrived on time and they too my car back on schedule. The person registering me was very professional and did an excellent job. She was very good in keeping me informed what the service man found and what needed to be done. More

Service department Chris is my Go To guy when it comes to my cars! He is professional and trustworthy! It is because of him that I keep coming back. My vehicle is in Chris is my Go To guy when it comes to my cars! He is professional and trustworthy! It is because of him that I keep coming back. My vehicle is in excellent hands at Peacock because Chris makes it so!! More

I am very very disappointed. There was NO gas in the car when I bought it. No attempt to rectify this issue has been made when I bought it. No attempt to rectify this issue has been made More

Rachel Crawford is the epitome of customer service...she went out of her way to be sure all was well...she took over when one of the service reps made a remark at 430pm..well I don't think we have a technic went out of her way to be sure all was well...she took over when one of the service reps made a remark at 430pm..well I don't think we have a technician here...sent me thru the roof...she saw the exchange and intervened and was tremendous...I drive seeing hospice patients all day and I have to have my car. Thank Hod for Rachel More

Great Service!!! I had a great experience my is running better than before and Ms. Rachel Crawford walked me through the whole process and she was very helpful. I had a great experience my is running better than before and Ms. Rachel Crawford walked me through the whole process and she was very helpful. More

Excellent It was great experienced they're very helpful & they make sure all works for me from assessments to the paperwork for monthly payments & how to operat It was great experienced they're very helpful & they make sure all works for me from assessments to the paperwork for monthly payments & how to operate my car like the features they explained it very will & the most important my monthly payments they made it more affordable 100% recommended. More

PA Traveler Saved by Peacock Hyundai After losing acceleration power on I-26 outside of Columbia SC, what do you do when you have a packed Santa Fe with a couple of bikes on the back. Oh, After losing acceleration power on I-26 outside of Columbia SC, what do you do when you have a packed Santa Fe with a couple of bikes on the back. Oh, and it’s Saturday afternoon and you have another 4 hrs to drive to get to your vacation destination? You slowly backtrack to Peacock Hyundai and deal with Chris Thompson. Chris passed on his lunch to drive crosstown to locate the replacement fuel pump and see that our car was repaired and safe to continue our drive before the service department closed for the weekend.. We can’t thank Chris and his team enough for their efforts to get an out of town traveler safely on his way. Thank you Chris and the Peacock Hyundai SC service team!! More

Great Service Department Great service department. As usual Chris Thompson provided an excellent interface and I was in and out in a jiffy. See you folks at my next service Great service department. As usual Chris Thompson provided an excellent interface and I was in and out in a jiffy. See you folks at my next service appointment. More