AutoNation Hyundai Columbia - Service Center

Huge difference between J H Toyota vs J H Hyundai service I guess I'm spoiled because I traded in my 2015 Toyota Prius that I bought from Jim Hudson Toyota to purchase 2016 Hyundai Sonata Sport. The service a I guess I'm spoiled because I traded in my 2015 Toyota Prius that I bought from Jim Hudson Toyota to purchase 2016 Hyundai Sonata Sport. The service at Toyota is far superior. I noticed it on my 1st service appointment at Jim Hudson Hyundai. Now I purchased the service plan that runs through 50,000 miles with Hyundai. So I'm paying extra. Today 04/03/17 which is my 55th birthday I had an appointment at 7:30 to get my 4th oil change and service. To start Toyota does full synthetic oil changes but Hyundai uses a blend and it's 5k between changes. My appointment was made for 7:30 this morning. They ask you when your making appointment are you leaving the car. Oil change rotation and wash at Toyota never took more than 45 min. The last time I got my oil changed at Hyundai almost 2 hours. Unacceptable. I figured I'll book 7:30 so I can get done quick. I work as an Investigator and need my vehicle to earn my living. I am not able to tie it up. Not for an oil change. Well I arrive 7:25 and there are 3 cars in front of me. When I walk in because it's not 7:30 I'm 4 minutes early they won't even ;let you speak. I'm told somebody be with me in a minute and to wait at my vehicle. Jim Hudson needs to pay those guy's to start early so that customers can be serviced. I'll be buying another vehicle soon and Jim Hudson Hyundai will only be considered because of Sylvester Daniels. I was under the impression after dealing with J H Toyota that all of his service was excellent. If you never had your vehicle serviced at Jim Hudson Toyota then you would not notice the huge difference. I have sent several clients to Jim Hudson specifically mentioning the finance manager Sylvester or Sly who was the only positive in my Jim Hudson Hyundai experience. That is when I purchased the vehicle. I don't see that the person who sold me the vehicle is there any longer. Service in comparison between the Toyota store and Hyundai should not be so extreme different when both owned by Jim Hudson More

Horrible I have had multiple bad experiences with the service department. I have a fairly brand new 2015 Elantra (was completely brand new when I bought it fro I have had multiple bad experiences with the service department. I have a fairly brand new 2015 Elantra (was completely brand new when I bought it from them in 2015). My brand new car has had the same issue since I bought it. Either the transmission is sticking or something is wrong with the input/output sensors, I'm not sure because I'm not a mechanic. All I know is that sometimes when I try to accelerate, my car does not accelerate even though I am pressing the gas. It will then shoot forward after a few seconds. I have brought my car to them multiple times to fix, but they say that they cannot recreate it and the computer in my car says nothing is wrong. I work in orthopedics and if I told a patient that nothing was wrong just because they could not recreate their pain, I would not have a job. I think I have brought it in at least more then 5-6 times, but it still is not fixed. I gave up. Now I have the issue with my dash rattling, mostly while driving but also sometimes while idling. It also sounds like an acorn is going back and forth when I turn sharply which did not happen until they tried to fix the dash rattling the first time. They said it needed more padding the first time I brought it in for this issue. Since then, I have brought it in 2 more times and they are now saying that they cannot recreate this issue. The most recent time I took my car to them, I brought videos with me of the sound and let them hear it. They didn't seem to care, and yet again said that they couldn't recreate it. My response is why should that matter when I have a video of the sound on my phone? There was also an instance where they tried to talk me into getting an alignment on my car when it only had 14000 miles on it. I told them no, and have not heard a thing about it since. I know I'm a female but seriously? I have never been so incredibly unhappy with getting my car serviced in my life. I regret buying my car there, and I very much regret buying the extended warranty and the service package. I feel like I can't take my car to a more competent mechanic because I have already paid for everything up front though Jim Hudson. I tell everyone I know not to #1 buy their car there #2 buy an Elantra and #3 NEVER buy a service package with them. They will NEVER fix your car. They sell piece of crap cars, and don't know how to fix them when they don't work. I NEVER will recommend this place, and I go out of my way to tell EVERYONE I know (even my patients) to not go to Jim Hudson Hyundai on Greystone blvd. More

Always a pleasure! I always enjoy time spent and service received each visit! Snacks always helpful and appreciated.. Friendly and courteous service given with a smile I always enjoy time spent and service received each visit! Snacks always helpful and appreciated.. Friendly and courteous service given with a smile. That's all folks More

Excellent customer service Excellent service My first time being there and I was very impressed how fast it was. Very friendly customer service excellent. Keep up the great wor Excellent service My first time being there and I was very impressed how fast it was. Very friendly customer service excellent. Keep up the great work. It's not everyday that you get great service and friendly people. More

Quick, convenient, and thorough I was able to get a weekend appointment on short notice that conveniently fit my busy schedule. The wait was not inconvenient and the lounge was comfo I was able to get a weekend appointment on short notice that conveniently fit my busy schedule. The wait was not inconvenient and the lounge was comfortable. Service was adequately explained to me and all my questions were answered. Doug Langella made a goods first impression and I definitely will be going back. More

Great Service Every time!!! Zack was wonderful! Went in with an issue and he went above and beyond to be sure I got what I needed plus plus! Then when he had to be out Chris took Zack was wonderful! Went in with an issue and he went above and beyond to be sure I got what I needed plus plus! Then when he had to be out Chris took up where he left off, never complained, treated me like I was one of his own customers and made sure I got everything I needed to close out the service need which included a rental for a day! Can't say enough good about both of these gentlemen! Thank you! More

Chris did a great job My guy Chris did a excellent job helping me out and did a great job taking care of me he will always be the person that I go to when visiting Hyun My guy Chris did a excellent job helping me out and did a great job taking care of me he will always be the person that I go to when visiting Hyundai More

Very Professional Great service and friendly staff, l have found a new home for my beloved Genesis Coupe. I made an appointment by phone and brought my car in and i was Great service and friendly staff, l have found a new home for my beloved Genesis Coupe. I made an appointment by phone and brought my car in and i was very promptly attened to. More

Service Excellent service!!!! Time was excellent and they did a very good job. Appreciate the car wash too! I would recommend this service center. They are go Excellent service!!!! Time was excellent and they did a very good job. Appreciate the car wash too! I would recommend this service center. They are good! More

Service Maintenance THANKS Paul and Team for the fantastic job on my car. I was greeted with warmth and professionalism. You really do care about my satisfaction. -Reve THANKS Paul and Team for the fantastic job on my car. I was greeted with warmth and professionalism. You really do care about my satisfaction. -Reverend Dr. Nathaniel Bess, Sr. More