AutoNation Hyundai Mall of Georgia

Went in for scheduled 15k check and oil change / tire rotation. The service advisor gave me a paper with 3 service level options that were 'recommended'. I was told services chosen would take about 90 rotation. The service advisor gave me a paper with 3 service level options that were 'recommended'. I was told services chosen would take about 90 minutes. I left 2.5 hours later. Several of the items listed in the 'service level options' were upsell items that were not needed on my car at this time. I lost some trust in the dealership after this visit. Previously I'd had a really good impression of them. More

The whole process was easy, fast and thorough. We couldn’t have asked for a better car dealership to buy out Tucson from. Jodi was an amazing associate and very knowledgeable on what went into eve We couldn’t have asked for a better car dealership to buy out Tucson from. Jodi was an amazing associate and very knowledgeable on what went into every SUV we looked at and test drove. Friendly and happy and very much a people person! Honestly, we’ll never buy another car from anyone else. More

Title: Exceptional Service Department: Going Above and Beyond Expectations! Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of experiencing the outstanding service provided by the service department Beyond Expectations! Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of experiencing the outstanding service provided by the service department at Autonation Hyundai, and I am absolutely thrilled to share my review. This dedicated team truly exemplified what it means to go above and beyond in ensuring customer satisfaction. From the moment I entered the service center, I felt like a valued and respected customer. First and foremost, the staff was exceptionally friendly, professional, and attentive. They greeted me with warm smiles, promptly addressed my concerns, and patiently listened to my vehicle's issues. Their knowledge and expertise were evident as they confidently explained the repair process and set realistic expectations regarding the time required for the service. What truly set this service department apart was their commitment to exceeding expectations. Despite having a busy schedule, they managed to accommodate my request for an urgent repair. Not only did they complete the necessary repairs promptly, but they also went the extra mile by performing a thorough inspection of my vehicle and identifying potential issues that I hadn't even noticed. This level of attention to detail and proactive approach saved me from future headaches and expenses. The transparency and clear communication were commendable throughout my entire experience. The service advisor kept me informed at every step, providing updates on the progress and explaining any additional work that might be required. I truly appreciated their honesty and straightforwardness when discussing costs, ensuring there were no surprises when it came time to settle the bill. Furthermore, the quality of the repairs performed on my vehicle was impeccable. The technicians showcased their expertise, and the results were nothing short of excellent. I left the service center feeling confident in the work done and with the peace of mind that my vehicle was in top-notch condition. Lastly, I want to highlight the service department's exceptional customer care. They genuinely cared about my satisfaction and took the time to address any questions or concerns I had. They even followed up a few days later to ensure everything was still running smoothly, showcasing their commitment to building long-lasting relationships with their customers. In conclusion, the service department at Autonation Hyundai has set the bar incredibly high for customer service. Their dedication, professionalism, attention to detail, and commitment to customer satisfaction are unparalleled. I wholeheartedly recommend their services to anyone in need of automotive repairs. They have earned my trust, and I will undoubtedly be returning to them for all future vehicle servicing needs. Kudos to the entire team for their exceptional work! More

Friendly adviser about the repair problem how will be done and how long will take. I was informed over text message and suggestion was made without pressure. I am happy with the stuff. done and how long will take. I was informed over text message and suggestion was made without pressure. I am happy with the stuff. More

So here is our take on this dealership after all is said and done. This dealership will make promises that they don't keep. In our case, it was to fix a tire, and to sell us car that we could take home th and done. This dealership will make promises that they don't keep. In our case, it was to fix a tire, and to sell us car that we could take home the same day. They will have have you sign a sales agreement, get insurance on the vehicle, and take all your money. After the sale, they then inform you that you won't be able to drive the car off the lot because it'll take a week fix a tire. Really, are tires part of the supply chain shortage nowadays? So we had to wait a week to get our car, that we own, because this dealership went back on the agreement made to sell the car, stating they would have it done that day. After the sale, they told my husband that he could leave for a while and come back, because they had to do the tires and detail the vehicle, then it would be ready. After getting lunch and returning, he was told it'll be a week. Where is the customer service at this dealership? They said the car would be able to be taken home that day then did not find a solution to make it happen. They could have put on a tire since they are the ones who broke their promise. But this dealership is too cheap and will not do the thing they promise, nor find a solution that is reasonable. So after a week, my husband went back to get the car. He went to the same sales guy who pawned him off to the service department because they put on the tires. The service depart them gave him the car with only one of the two key fobs, and the one had a large key tracker device attached to it that the dealership uses. It even said on the key tracker 1 of 2. So my husband was nice enough to go back to the sales guy and offer them back their tracking device, and also inquired about he second key fob. The sales guy went and inquired about the other key fob and stated that they could not find it, but would mail it if they do find it. A week after that, my husband contacted the salesman about the key fob and was told that they do not have it. Again, being super cheap and not taking car of a customer because they don't want to give up a key fob because it has value. Beware of this dealership if they are promising to do something because they are not honest and do shady deals!!!!!!! Very unhappy with the lack of understanding and customer service. I would not recommend anyone to buy from here unless you like being mislead and left feeling taken advantage of. More

Dealing with Aimee was a pleasure and she makes sure that you're satisfied. I would definitely recommend asking for her when getting service done on your vehicle. you're satisfied. I would definitely recommend asking for her when getting service done on your vehicle. More

Overall it was a good experience. My only negative was the heavy metal music playing in the service area. While a few of the songs were okay, too many of them were cause for angst. My only negative was the heavy metal music playing in the service area. While a few of the songs were okay, too many of them were cause for angst. Coupled with people watching TV in the service waiting area it was too much sensory overload. Please find some music that is more appropriate. It doesn't have to be elevator music...just something acceptable to all kinds of folks. Your service people were great. More

Greatest service. Hassan went over the top to make sure my vehicle is up to the standards and follow up, just outstanding. Hassan went over the top to make sure my vehicle is up to the standards and follow up, just outstanding. More

I Am very please with the service I received yesterday. . They got finished with my vehicle in a timely manner. . They got finished with my vehicle in a timely manner. More

Everyone at this dealership is very knowledgeable and professional. Work quality is also good. I highly recommend Auto Nation. professional. Work quality is also good. I highly recommend Auto Nation. More