AutoNation Hyundai Mall of Georgia - Service Center

I would recommend this dealership for sales, but I’m having a hard time with the service department. For my Tuscan, the radio has failed and it is on order for warranty replacement. However, I was ori having a hard time with the service department. For my Tuscan, the radio has failed and it is on order for warranty replacement. However, I was originally told on March 21st that it would take 10 days for the part to come in. Then on March 31st I was told that it would arrive on Monday or Tuesday. And now on April 6th, I’m told that it will arrive on Monday or Tuesday. Three different answers for the same part. For my Hyundai Sonata, I took it in for a routine oil change but was told that I needed all of these other services. The problem was that I had those services completed on time at another Hyundai dealer, not in the AutoNation chain. Doesn’t Hyundai have an overall database that shows the maintenance completed at any Hyundai dealer. I would like a call from somebody that can influence any solutions on either of these problems. More

Service Advisor Breannah Matthews was professional, knowledgeable and friendly. She throughly explained the service needed knowledgeable and friendly. She throughly explained the service needed More

I swore I would never return to this service department, but I had to go back because of a recall. Raymond asked me why I had not been in since purchasing my car over a year ago. When I told him why and how but I had to go back because of a recall. Raymond asked me why I had not been in since purchasing my car over a year ago. When I told him why and how the situation evolved and why I wasn't coming back he was shocked. Because of his reaction and actions he took ,I am now a big fan of his and the service department. I will be coming back. Wayne Vail More

Chaz is a great customer service rep, I don't know his title but he was great. Texts and calls with updates and answers questions. My 2015 Sonata had to have the engine replaced, he was more helpful than title but he was great. Texts and calls with updates and answers questions. My 2015 Sonata had to have the engine replaced, he was more helpful than the Corporate office. I would definitely go back. More

So courteous when I came into the service department area. A gentleman immediately greeted me and was expedient in completing my forms for needed services. He took my keys and showed me where to wait an area. A gentleman immediately greeted me and was expedient in completing my forms for needed services. He took my keys and showed me where to wait and offered me a cup of coffee. More

The workers are friendly and courteous. They were very swift with my recall. Good job They were very swift with my recall. Good job More

Raymond was really great in troubleshooting the issues and get my car fixed in time. and get my car fixed in time. More

Albert is excellent service mgr . The service techs did work in time ly way. Keep up great work The service techs did work in time ly way. Keep up great work More

Very professional and great to work with. Had me in and out quickly as promised. Had me in and out quickly as promised. More

The customer service team is friendly and attentive. They work to make sure all care is given to your Vehicle. They work to make sure all care is given to your Vehicle. More