AutoNation Hyundai O’Hare - Service Center

I like the dealership itself and the people along with the service I received! However, I cannot give 5 stars for a couple of reasons. #1 - the process for scheduling an appointment is tedious and time-c the service I received! However, I cannot give 5 stars for a couple of reasons. #1 - the process for scheduling an appointment is tedious and time-consuming, and you have to schedule appointments 2-3 weeks out (which is less than ideal especially if something were to be wrong with the car as opposed to routine scheduled maintenance). #2 and perhaps more importantly, the online system is completely non-functional. I cannot even see appointment openings, let alone schedule one. It consistently says "it can't find" my phone number as if I am not even in their system (although it sends me alerts just fine and it is off of those alerts that I clicked the "schedule an appointment" button). Then when you try the phone number, you get a generalized person, not someone at the dealership, and even that person could not see available appointments and had to call the dealership directly, (which apparently regular customers are not able to do). The dealership did not have a solution for this although they seemed aware of the online system/scheduling issues. More

Drop off my car for service the night before. The day of the service it was after 4 pm and they had not called me. When I called, they hadn't even checked the box where we leave the keys at night The day of the service it was after 4 pm and they had not called me. When I called, they hadn't even checked the box where we leave the keys at night. They didn't even know my car was there. It does not give me confidence if they serviced my car. When I went to pick up, the person who delivers the cars was in a bad mood when in fact the one who should have been upset was me. They didn't even tell me where the car was parked and I had to drive around until I got it. Totally disappointed. More

Kevin the manager and his team are super polite and friendly great experience in the repair shop friendly great experience in the repair shop More

Very nice experience. Everyone was helpful and courteous. Comfortable waiting room. Very clean washroom. Great cup of coffee while I waited. Everyone was helpful and courteous. Comfortable waiting room. Very clean washroom. Great cup of coffee while I waited. More

Courteous service. All work done as talked about. Work took a little longer than anticipated. All work done as talked about. Work took a little longer than anticipated. More

Stopped in without appointment for oil change. New customer. They were busy but nice enough to fit me in for my oil change. New customer. They were busy but nice enough to fit me in for my oil change. More

I have relied on them to correct 2 mistakes made at another dealership within the past 2 months. I will switch my business to them going forward. another dealership within the past 2 months. I will switch my business to them going forward. More

Had a good experience buying 2022 Tucson in late November, but first time in for service was a bit disappointing. In for routine oil change and check up, I was not familiar with the service departme November, but first time in for service was a bit disappointing. In for routine oil change and check up, I was not familiar with the service department. Service rep went right to car and didn’t greet me, nor direct me to where we were going to write up service ticket. The work done seemed okay but nearly two hours for simple services in a shop that didn’t seem all that busy was too long. More

Great dealership. worked with Kevin Campbell. AWESOME SERVICE! In fact, I have another problem and the car was towed back there today. worked with Kevin Campbell. AWESOME SERVICE! In fact, I have another problem and the car was towed back there today. More

Took a little time to get an appt but service was good, Staff and friendly and courteous. Staff and friendly and courteous. More