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AutoNation Hyundai O’Hare - Service Center
Des Plaines, IL
283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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283 Reviews of AutoNation Hyundai O’Hare - Service Center
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October 06, 2018
Don’t go here My car tires were totally fine when I drove in my car in Hyundai Autonation. I went there for some other service, they fixed it but with that they sai My car tires were totally fine when I drove in my car in Hyundai Autonation. I went there for some other service, they fixed it but with that they said one of my car tires has a nail in it. There was no nail, no TPMS sign when I went there. They showed me the nail, it was like a brand new screw. I had no choice other than agreeing and asking them to fix it. Please don’t go here. More
by Stranger
Employees Worked With
NA
October 08, 2016
Went for car recall fixes but got back a dented car After receiving a car recall letter from Hyundai. I went in for system fixes. When I received my car I noticed a dent on the hood. When I mentioned th After receiving a car recall letter from Hyundai. I went in for system fixes. When I received my car I noticed a dent on the hood. When I mentioned this to the manager he blatantly refused it's not their fault and I must have missed it. Looking at the inspection report before turning in my vehicle there is no mention of any damage. Then he makes the excuse he might have missed it. Worst dealership ever no accountability and very unprofessional. Avoid going to this place. More
by Tporwal
Employees Worked With
Robert Oberding
September 12, 2016
2017 Hyundai Sport I am not sure why i have sit write a review in 25 words or more. As I explain before I wasn't looking for a new car that day. I came in to get an oil I am not sure why i have sit write a review in 25 words or more. As I explain before I wasn't looking for a new car that day. I came in to get an oil change on my 2008 Hyundai Santa Fe, which is my second one, before that I had a 2007 Hyundai Santa Fe. So while I was wait for my oil change I decide to go up front and look and the new trucks. I stop the young lady name Sylvia Drwila, to ask her a question about the white Hyundai, that was sitting out front. She open the door and let set in it and we took ride and I was speechless the I could I wasn't sure if I was going to make it back to the dealership. When seen all those new and fancy things in that truck compare to my first two words could not explain how happy I was. So when Sylvia, and came back in and sit to make a deal I wasn't sure if it was going to work with the help of Sylvia and her boss they made my dream come true. When I let the dealership that day i more happy about this truck then i was when I brought my first.I have to give to her she really know how to make a person feel good about buying a new car. If I had to do all over again I would definitely look for her. If someone was to ask me who I refer they see at that dealership I would say without any doubts PLEASE MAKE SURE YOU ASK FOR SYLVIA DRWILA. More
by pain4712
Employees Worked With
Keith Burgess
June 28, 2015
10 year 100,000 warranty is no warranty at all The Santa Fe's have a problem with the throttle body. And of course it's not covered. When I told the service manager that looking it up online you co The Santa Fe's have a problem with the throttle body. And of course it's not covered. When I told the service manager that looking it up online you could see there is a problem. He told me to google unicorns and I'd find a problem with them. Then he refused to give me the contact information for his zone rep. I wrote a letter to Hyundai Customer Service and their response was a big fu. These 10 year 100,00 warranty's are no warranty at all. More
by tim
Employees Worked With
someone in service
October 27, 2014
Can't believe them After calling the day before to ask if service would honor competitors coupons and being told that they would as long as it was from another Hyundai d After calling the day before to ask if service would honor competitors coupons and being told that they would as long as it was from another Hyundai dealer, I brought my car in for an oil change. When I presented my coupon from Gregory Hyundai for a $14.95 oil change, the service rep said " oh, we can't do that". When I told him I just called the yesterday and they said they would he just kept saying they could not match that deal. This is the second bad experience I have had with this service dept. First time was when I called for about a recall, made the appointment then when I got there was told they didn't have the part in stock. They could care less then either. This is the last time I will ever deal with them again and I will also make sure to inform my friends of my experience. More
by bob.dean.1044
Employees Worked With
service dept
December 28, 2013
Went in for warranty work. Technician must not have had any training at all. Everything they touched was done incorrectly or replacement parts broken. Had to call Hyundai assurance and took another dealers any training at all. Everything they touched was done incorrectly or replacement parts broken. Had to call Hyundai assurance and took another dealership 5 days to repair. More
by jachao
Employees Worked With
Bob Oberding
October 27, 2013
On October 26th, I had a flat tire 1 block from home. I called Roadside assistance, and Maria 1st asked if I was OK, which I appreciated. She said a tow truck would be arriving within an hour. George got t called Roadside assistance, and Maria 1st asked if I was OK, which I appreciated. She said a tow truck would be arriving within an hour. George got there early and acted in the same professional way as Maria. I was immediately impressed with the service. When I got to the dealership, Bob Oberding went out of his way to make the repairs at no cost. I sincerely appreciate Maria's, George's, and Bob's efforts on my behalf. It was one of the best customer service experiences I've ever had. Thanks again, Tony More
by tkampick
Employees Worked With
Bob Oberding
August 30, 2013
I had a great early am experience, was approach by Joe who was very friendly, efficient, understanding and had me in/out in good time. Always a pleasure to come back! Thank you who was very friendly, efficient, understanding and had me in/out in good time. Always a pleasure to come back! Thank you More
by lkbbark
Employees Worked With
Joseph Napalitano
August 10, 2013
I recently had my vehicle at another device shop that I will not mention there name. I had a very bad experience and figured I would give ohare Hyundai service department a shot. I will say I was extremely will not mention there name. I had a very bad experience and figured I would give ohare Hyundai service department a shot. I will say I was extremely happy with how well Joe in service handled my needs! He was very friendly and went above and beyond to find the problem the "other dealer" could not figure out. He took the time to test drive the vehicle with me to experience my problem together. I was very happy and will spread the word. More
by Xcx1985
Employees Worked With
Joe Napolitano
August 07, 2013
Brought my 2011 Elantra in for a gas mileage check in. I noticed that they were looking for Elantras for their used car inventory. I inquired about trade in value and pricing on a new Elantra. I worked with noticed that they were looking for Elantras for their used car inventory. I inquired about trade in value and pricing on a new Elantra. I worked with Keith who was very patient as I contemplated, and negotiated the numbers. I never felt pressured, as it was a calm experience. I am very satisfied with my 2013 Elantra. This was my 3rd car from the O'Hare Auto Group, and I have to say that this last experience was the best. More
by tdrozd
Employees Worked With
Keith Burgess
