Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Hyundai O’Hare - Service Center
Des Plaines, IL
280 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
280 Reviews of AutoNation Hyundai O’Hare - Service Center
Sort by
June 28, 2015
10 year 100,000 warranty is no warranty at all The Santa Fe's have a problem with the throttle body. And of course it's not covered. When I told the service manager that looking it up online you co The Santa Fe's have a problem with the throttle body. And of course it's not covered. When I told the service manager that looking it up online you could see there is a problem. He told me to google unicorns and I'd find a problem with them. Then he refused to give me the contact information for his zone rep. I wrote a letter to Hyundai Customer Service and their response was a big fu. These 10 year 100,00 warranty's are no warranty at all. More
by tim
Employees Worked With
someone in service
October 27, 2014
Can't believe them After calling the day before to ask if service would honor competitors coupons and being told that they would as long as it was from another Hyundai d After calling the day before to ask if service would honor competitors coupons and being told that they would as long as it was from another Hyundai dealer, I brought my car in for an oil change. When I presented my coupon from Gregory Hyundai for a $14.95 oil change, the service rep said " oh, we can't do that". When I told him I just called the yesterday and they said they would he just kept saying they could not match that deal. This is the second bad experience I have had with this service dept. First time was when I called for about a recall, made the appointment then when I got there was told they didn't have the part in stock. They could care less then either. This is the last time I will ever deal with them again and I will also make sure to inform my friends of my experience. More
by bob.dean.1044
Employees Worked With
service dept
December 28, 2013
Went in for warranty work. Technician must not have had any training at all. Everything they touched was done incorrectly or replacement parts broken. Had to call Hyundai assurance and took another dealers any training at all. Everything they touched was done incorrectly or replacement parts broken. Had to call Hyundai assurance and took another dealership 5 days to repair. More
by jachao
Employees Worked With
Bob Oberding
October 27, 2013
On October 26th, I had a flat tire 1 block from home. I called Roadside assistance, and Maria 1st asked if I was OK, which I appreciated. She said a tow truck would be arriving within an hour. George got t called Roadside assistance, and Maria 1st asked if I was OK, which I appreciated. She said a tow truck would be arriving within an hour. George got there early and acted in the same professional way as Maria. I was immediately impressed with the service. When I got to the dealership, Bob Oberding went out of his way to make the repairs at no cost. I sincerely appreciate Maria's, George's, and Bob's efforts on my behalf. It was one of the best customer service experiences I've ever had. Thanks again, Tony More
by tkampick
Employees Worked With
Bob Oberding
August 30, 2013
I had a great early am experience, was approach by Joe who was very friendly, efficient, understanding and had me in/out in good time. Always a pleasure to come back! Thank you who was very friendly, efficient, understanding and had me in/out in good time. Always a pleasure to come back! Thank you More
by lkbbark
Employees Worked With
Joseph Napalitano
August 10, 2013
I recently had my vehicle at another device shop that I will not mention there name. I had a very bad experience and figured I would give ohare Hyundai service department a shot. I will say I was extremely will not mention there name. I had a very bad experience and figured I would give ohare Hyundai service department a shot. I will say I was extremely happy with how well Joe in service handled my needs! He was very friendly and went above and beyond to find the problem the "other dealer" could not figure out. He took the time to test drive the vehicle with me to experience my problem together. I was very happy and will spread the word. More
by Xcx1985
Employees Worked With
Joe Napolitano
August 07, 2013
Brought my 2011 Elantra in for a gas mileage check in. I noticed that they were looking for Elantras for their used car inventory. I inquired about trade in value and pricing on a new Elantra. I worked with noticed that they were looking for Elantras for their used car inventory. I inquired about trade in value and pricing on a new Elantra. I worked with Keith who was very patient as I contemplated, and negotiated the numbers. I never felt pressured, as it was a calm experience. I am very satisfied with my 2013 Elantra. This was my 3rd car from the O'Hare Auto Group, and I have to say that this last experience was the best. More
by tdrozd
Employees Worked With
Keith Burgess
July 25, 2013
I would recommend anyone to buy a car from this dealership. They have great customer service that goes over and beyond. My most recent experience has been with the Service Department. I was getting dealership. They have great customer service that goes over and beyond. My most recent experience has been with the Service Department. I was getting a remote start put on my car. The Service department made it a very easy experience. They made sure they had a loaner car waiting for me so I would be late for work and Bob in the service department let me know if I wasn't there by 6:00pm (the shop closes at 6:00) that there would be a manual in my car but to call if I needed help with anything. I got there a couple minutes after 6:00 and the porter went to get my car. The porter handed me my keys and Bob from the service department was leaving and stopped his car (even know he was leaving for the day) to show me how to work my remote start. I have to say Bob went above and beyond. I have had nothing but good experience with this dealer and would recommend anyone to buy a car from them or get your car serviced from them. Thank you O'Hare Hyundai! More
by angie71583
Employees Worked With
Bob in Services
October 09, 2012
brought my car do to transmission issues,check engine light was on. After $99 inspection, mechanic guaranteed that the cause its the alternator low voltage charge, fact that was visible already, the batt light was on. After $99 inspection, mechanic guaranteed that the cause its the alternator low voltage charge, fact that was visible already, the battery light was on. Replaced the alternator my self only because the service department wanted to make a sale, they didn't seem to care or wanting to help. Took my car to a random auto shop from down the street, in less time, for less money the guys told me the real issue is. I was never treated so poorly. More
by andrei.marotta
Employees Worked With
Joeseph Napolitano
May 02, 2012
I must say this hyundai dealer is freakin awesome!! In I must say this hyundai dealer is freakin awesome!! In a world where we're so quick to complain about bad service there is absolutely No complaints I must say this hyundai dealer is freakin awesome!! In a world where we're so quick to complain about bad service there is absolutely No complaints about this place from the minute I drive my car in' until I drive out I am totally please, completely satisfied.. to all the employees that help me thank you and keep up the outstanding work !!! and believe me I'm someone that knows alot about customer service .... More
by juan072577
Employees Worked With
Darren Conwell, Chris Andrews
