AutoNation Hyundai O’Hare - Service Center

Had appointment for just an oil change. Took them 90 minutes. Usually slow but this was ridiculous. Not enough staff? Took them 90 minutes. Usually slow but this was ridiculous. Not enough staff? More

This was the second time I visited this dealer for an oil change. I believe I will go back to my original dealer. This one - Auto Nation in Des Plaines takes too long - an hour and a half to 2 hours for an o change. I believe I will go back to my original dealer. This one - Auto Nation in Des Plaines takes too long - an hour and a half to 2 hours for an oil change with an appointment. Plus my other dealer washed my car for me. I just don’t have 2 hours to waste for an oil change. More

The service was faster than I thought it was also very efficient and the guys at the garage took very good car of my car and we’re very nice! efficient and the guys at the garage took very good car of my car and we’re very nice! More

Excellent service at this store . Great people - friendly - very consultative and gave great ideas and advice for fixing the car . Lots of great recommendations and follow through Great people - friendly - very consultative and gave great ideas and advice for fixing the car . Lots of great recommendations and follow through More

Randy Lawrence was very professional, courteous and greeted with a smile. The service was completed within the time estimate he gave me, and everything was clearly explained and he answered all my ques greeted with a smile. The service was completed within the time estimate he gave me, and everything was clearly explained and he answered all my questions. Randy is a great asset to your team. More

a little longer wait then expected-but overall ok dealin'. place was in a remodeling stage. dealin'. place was in a remodeling stage. More

On March 8 , 2023 I had an appointment with Hyundai service for oil change and rotation of tires and guess a regular check of maintenance. Because of the dealership going though construction and tempo service for oil change and rotation of tires and guess a regular check of maintenance. Because of the dealership going though construction and temporary faculties. I either got misinformation on where the waiting room was, or I misunderstood where they were. Long story short. It turned out not to be a pleasant stay waiting for my vehicle. As it turned out I think I went out the wrong door and there for could not find the waiting area. I was seeing red the whole time waiting. So natural I wrote a negative review. A couple days later a Mr. Campbell contacted us and asked what kind of problem I had there. First of all I was shocked that I even got a call back from them. Thanks for the call and he proceeded to explain what happened and yes there are two doors, and I went thru the wrong door. But told me that I should have been escorted to the waiting area. After further explanations and promised that this would never happen again. I told him after calming down I can see were this is particle my fault also. I really do appreciate the call back. As far as the service goes it has always been excellent and never had a problem. Could be a little speedier service but with construction going on I can live with it. Mr Campbell I do appreciate the call back and your explanation. I don't think that would happen at many other dealerships. So at this point I would chance my rating to four stars, More

My review is about the service center, which I would list as a "no", but the buying of my car, I would rate as a "yes". For the service center on two occasions, I was told the approximate time my car wo as a "no", but the buying of my car, I would rate as a "yes". For the service center on two occasions, I was told the approximate time my car would be ready. Both times, my car wasn't ready until at least two hours after the estimated time. The first time, I was told my car would be ready around 12:00 pm; it wasn't ready until around 3:30 pm. I received no call about the delayed pick up time. This most recent time, I was told my car would be ready around 2:30 pm; it wasn't ready until 4:30. I didn't receive any call letting me know my car would be ready at a later time. In fact, I had to call the service department because it was nearing 5:00 pm which is the service department's closing time and I definitely needed my car back that night. Very frustrating both times--it's not difficult to call a customer letting them know that the pick up time needs to be pushed back. I have a Toyota cat and their service department is amazing with follow-up calls and having the car ready for pick up when they say it will be ready for pick up. This dealership's service center needs to do a much better job informing customers if there will be a delay in their car being ready. I shouldn't be the one having to call (and no one picks up the phone!) to know when my car will be ready. Unfortunately, this service department's location is the closest Hyundai dealership near my house. Otherwise, I would go to another Hyundai dealer. More

Prompt service. Welcome greeting. Work finished on time clean areas. All questions answered. Very pleased with the service M Binder Welcome greeting. Work finished on time clean areas. All questions answered. Very pleased with the service M Binder More

Lawrence Randolf greeted me as I pulled into Service Area, He was very professional in handling my oil change. They were busy but offered me a Lyft home, and picked me up coming back. He fully described Area, He was very professional in handling my oil change. They were busy but offered me a Lyft home, and picked me up coming back. He fully described what services were needed. What a pleasure to work with him! What a great personality! Additionally, several members of the Parts Department were very pleasant with me and answered my inquires. More