AutoNation Hyundai Valencia

Very nice people, patient- a world of difference compared to other dealership accommodating my exact needs to other dealership accommodating my exact needs More

Easiest car purchase of my life. Their sales representative Edward Johnson was fantastic and made the process smooth fast and easy. 10/10 would recommend. Their sales representative Edward Johnson was fantastic and made the process smooth fast and easy. 10/10 would recommend. More

My 55,000 mile 2019 Tucson needed a new engine which alone is awful ( really makes me question the reliability of Hyundais but for this review we will stick with the awful service I received from my se alone is awful ( really makes me question the reliability of Hyundais but for this review we will stick with the awful service I received from my service advisor Angelina. From the second I dropped my car off to be looked at til 5 weeks later when I finally got it back she was awful. She was awful at updates. She lied, she blamed others at the dealership for her mistakes, she seemed to have no basic knowledge of cars, she could not answer my questions, she ignored my questions , She basically told me to leave her alone until my car was done, She had no clue what was going on with my car. She told me originally my car would be done end of March beginning of April ( this was end of Feb) As time went on I asked for updates if she had a more precise date the engine will be in. She kept saying no and as time went on I asked if it would still be end of March beginning of April she said no that date is off the table ,. I asked so 2 months, 6 months a year? She said she has no clue so I started to think oh no I might not get my car back for a long time. Than she texts me on 3-28 and said the engine would be in in a few days which was a shocker since she said it for sure would not be end of March. Than I found out when my husband talked to the tech the same day that the engine was already there. Don't get me worry I was so happy it came on time but for weeks she led me to believe it would be longer . Oh and she said I needed $1200 of hoses and belts ( I should mention I just had my car serviced a few days before my engine gave out and everything was fine than ). Which is when my husband spoke to the tech and he said that the hoses and belts can wait til 70000 but if we do it now we will save on labor. We said let's wait.So on 3-30 she texts it is ready for pick up so I said I would be there soon. An hour and half later I start to drive there and text her I will be there in 10-15 mins she texted back that she was wrong my car is not ready to give her another hour and half ( so again she has not clue what is going on) so I turned around and go home and wait so an hour and half later I had not heard from her so I texted her and asked if it was ready she said yes. I should add I had told her I wanted paperwork on the repairs ( they gave me no paperwork when I dropped it off) she said oh I will send you a video from the tech instead, she sent the video and it would not play I told her I wanted actual paperwork she did not seem to want to give it to me but finally said she would. So I get there and she tries to ge the to sign very incorrect paperwork and when I refused she started yelling at me. She than produced different paperwork that was accurate and told me to sign that than. She is very shady. So I finally get my car and drive home only to get home and find radiator fluid leaking everywhere. I went straight back to the dealership . Luckily when I walked in a different person came to help me ( Eric) I did not want to deal with Angeline again. So Eric went and got the tech who worked on the car and he said it is leaking because the hoses on the Hyundais are one time use after you change the engine they need to be replaced even though they are still in good condition they do not connect right again. SO at this point I am pissed no one said that when they mentioned replacing hoses and belts in fact the same tech said it was fine to wait so they knew I would be driving off the lot with radiator fluid leaking everywhere and did not care. Luckily Will ( not sure of his position he seemed like a boss) stepped in and said we will fix the car correct for you at no charge ( which should have been done in the first place). So it took a few days but I finally got my car back yesterday hopefully all the issues are fixed. So I hesitate to go back to that dealership but if I do I will not work with Angelina again she was awful. More

Was a bit skeptical at first but they offered me a better rate! I recommend rate! I recommend More

Edward Johnson was the best ever. I never had a car purchase/ salesman make it happen and was so fantastic. This was literally the best service ever received on buying a car. I will b I never had a car purchase/ salesman make it happen and was so fantastic. This was literally the best service ever received on buying a car. I will be recommending everyone here and to Mr. Edward’s for service. More

You may do yourself a favor to stay away and find a different dealership! This dealership practices bait and switch; advertising a model with a different interior, at a lower price that they didn't e different dealership! This dealership practices bait and switch; advertising a model with a different interior, at a lower price that they didn't even have in stock and then they tried to say it was a different model that sold the night before....not honest or ethical! Their salesman, Nick Vondra, instead of taking 5 minutes to answer a few questions, wasted 30 minutes of my time on the phone trying to get me to drive 2 hours in the rain, (hour there/hour back) plus whatever time would have been wasted at their dealership, since they didn't even have the car they were advertising! Then, I found out later, that he lied about the Costco Auto Program, saying it was Costco's Policy to not provide the information I was requesting. Why would you want to buy a car from someone that you know has lied to you in the 1st 30 minutes?? All he did was create an antagonistic exchange that confirmed I should not buy my 2 cars from him and that dealership. What do these guys think they're accomplishing by acting the way they do and treating the customers the way they do?? They lost me as a customer because of how this guy behaved and treated me over the phone. More

I’m very pleased with the staff at Valencia Hyundai, Hector and the sales manager Danny Geri’s were very helpful. Hector and the sales manager Danny Geri’s were very helpful. More

The sales person, Tame was very respectful, courteous and friendly. I felt he was working with me rather than being pushy. I had a good experience. friendly. I felt he was working with me rather than being pushy. I had a good experience. More

Extremely helpful. Kind. And very informative. Helped me with one of the hardest perchances of my life. Kind. And very informative. Helped me with one of the hardest perchances of my life. More