AutoNation INFINITI Tustin - Service Center

The representatives here are always kind, patient and professional. Each one tries to make you feel as though your time is important and that they want to help you no matter how unique or challenging you professional. Each one tries to make you feel as though your time is important and that they want to help you no matter how unique or challenging your situation might be. I only go to this dealership to get my car serviced. More

My cars alignment was off so I brought it in for an alignment and tire rotation. After getting my car back the car still pulls to the right and my steering wheel is not aligned. It’s still always sligh alignment and tire rotation. After getting my car back the car still pulls to the right and my steering wheel is not aligned. It’s still always slightly turned to the right. I paid $120 for just the alignment and it feels the exact same as before. Feels like they took my money, let the car sit around, then returned it to me 5 hours later having done nothing to it. More

I come per service time to Autonation Tustin . They Always helpful friendly and expert.Thank you They Always helpful friendly and expert.Thank you More

Willy and the Service team were fantastic. Willy kept me in the loop regarding my warranty and Infiniti of Tustin are are straight shooters. I would recommend these professionals to anyone c Willy kept me in the loop regarding my warranty and Infiniti of Tustin are are straight shooters. I would recommend these professionals to anyone considering service or purchase of their vehicle. Alfredo Z More

Great Customer Service from everyone! Especially from the Service Team. Francisco Gutierrez has been the best! Thank you for all of your help and answering all of my questions. Especially from the Service Team. Francisco Gutierrez has been the best! Thank you for all of your help and answering all of my questions. More

5 stars for Willy and David! Great service, fixed my car and kept me informed. Great service, fixed my car and kept me informed. More

This dealership is very trustworthy and welcoming. I would recommend coming here for any service needs. I would recommend coming here for any service needs. More

The service department was horrible! ! I believe my agents name was Woody or something like that and he was completely lost the entire time I was there. The other agents were more friendl ! I believe my agents name was Woody or something like that and he was completely lost the entire time I was there. The other agents were more friendly trying to help him but he seemed to not know how to do his job. Then the service manager lady came in and she was very fake nice. They also discuss other customers car issues in front of new customers and laugh about not fixing the cars. The service manager lady has this chip on her shoulder attitude since I guess she makes the decisions, and she is very quick to try and get you out of her location and send you to any other one so her technicians don't have to do the work on your car. She sent me to a different location and made it very obvious with her fake smiles she did not want my Infiniti at her Infiniti location! I left there feeling like I will NEVER take my car back to them, nor will I ever refer anyone else to that service department. More

worst customer service ever use service department twice both time bad experiences bad communication won't use again my car was there 5 days for flat tire twice both time bad experiences bad communication won't use again my car was there 5 days for flat tire More

The Service Department is superb. They are always very helpful, professional and honest. I would not take my car anywhere else, EVER. Special thanks to Frank Gutierrez for always taki They are always very helpful, professional and honest. I would not take my car anywhere else, EVER. Special thanks to Frank Gutierrez for always taking such great care of my car. See you again in 5K miles! More