In my ratings you'll notice I gave an overall score of 1 Star... But rated fairly high in the sub categories... They were all very friendly and trying to help, and the price on the vehicle was a good price. We liked our salesperson very much, he was not pushy and we was very nice to work with and they were the reason we came back to this dealership in the first place to bring them our business.... However, many mistakes were made, and I feel the need to bring up my concerns....
Where do I start.... My girlfriend and I were pre-approved for a loan with our bank, which the dealer is directly integrated with in order to expedite the loan process. We bought a CPO vehicle with a no-haggle price and scheduled an appointment to buy the car.
Despite all of this... It still took over 3.5 HOURS to buy the car. This is my 7th vehicle purchase... I've never had to wait that long to buy a car, especially with pre-approval, an appointment and no-haggle price.
On top of this, they asked us to fill out a credit application... This threw up a red flag for me since they shouldn't need it due to their integration with our bank and the pre-approval. We were told the application was only needed in order to look up our loan information with the bank....10 minutes later, I get an email from Experian saying a new hard inquiry has been added to our credit reports.
Then we move on to the finance person... We had to redo the paperwork multiple times. It honestly felt like it was their first time doing this. Constantly forgetting things we needed to sign, or making mistakes. The first round of paperwork, I realized they wrote up the contract with the wrong price on the car. Then, we get to the back end sales pitch... Warranties, service plans, etc. In order to sell us on the extended warranty, they told us that it was an 84 month UNLIMITED MILES warranty, I mentioned that it clearly states that it is 99,999 miles... But they insisted that it shows all 9's because that's their way of indicating unlimited mileage. And the service plan was a set number of visits with no time constraints. After hearing this, I felt it was a great deal, so I signed up for both.
About an hour later of signing paperwork... We get to the very end, the last piece of paperwork to sign, it's 10pm at night, were tired and just want to go home.... And they "realize" that the warranty wasn't actually unlimited miles... But actually was only 100k miles, and that the service plan does in fact have a time constraint of 60 months. Seeing how this person spends literally all day selling these plans... You'd think they would know things like that. At that point I was so over this process that I said fine, and bought them anyways because that would have meant starting the paperwork over yet again when it was already past 10pm.
As for the car... They told us that this car had park assist, even showed us which button you press to activate it. A few days later we decided to give it a shot... Turns out, that button has nothing to do with park assist and after researching the cars original sticker, the car was never equipped with park assist... Which was one of the big reasons we were drawn to this car. It also took us a few days to realize they sold us the car with no floor mats!? The car has less than 7000 miles and a year old, where could the floor mats have possibly gone?? The finance person also explained to us that the car uses regular/87 gas and even talked about how Infiniti specially tuned the car for regular gas. So that's what my girlfriend used... Until I drove the car, and went to fill up the tank and saw that the fuel door clearly stated to use premium/91 gas. Good thing I caught that before any damage could occur to the engine.
I eventually emailed the general manager and asked them to dispute the hard inquiries on our credit reports. They did respond, claiming that's their standard procedure, however my bank confirmed that because of the direct integration they have with the bank, that isn't necessary and they recommended I call the dealer to have them dispute it for me. It's been a couple weeks and I haven't heard back from the dealer, so I'm not sure where we are on that, but I do realize disputes take time.... So we'll see if that eventually clears up.