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AutoNation INFINITI Tustin - Service Center

Tustin, CA

4.7
274 Reviews

274 Reviews of AutoNation INFINITI Tustin - Service Center

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November 24, 2021

Great experience every time I bring my vehicle for service. Drama-free and everybody is super helpful and courteous. Special thanks to Frank for always taking great care of my car! More

by tania
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Gutierrez
Dec 03, 2021 -

AutoNation INFINITI Tustin responded

Hi Tania, we are pleased to hear you had such a positive experience with us. It means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 19, 2021

As always my experience with Tustin Infinity was as pleasant and as easy as it could possibly be. Each of your employees was very friendly and helpful. Francisco Gutierrez is an exceptional asset to More

by mews_125@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Gutierrez
Nov 24, 2021 -

AutoNation INFINITI Tustin responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Have a great day!

November 14, 2021

I have leased or puchased several Infinitis over the last 20 years from INFINITI Tustin. The sales and maintenance is terrific. More

by Kitten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 19, 2021 -

AutoNation INFINITI Tustin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 10, 2021

My 2009 FX35 has always been serviced at Tustin Infiniti since I purchased it, but I was in the process of finding somewhere else to go due to dissatisfaction on my last few visits. This last visit was dif More

by dev405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry
Nov 14, 2021 -

AutoNation INFINITI Tustin responded

Hi, we're happy you found Henry to be so supportive during your experience here at AutoNation INFINITI Tustin. If you ever need help, just give us a call. Happy motoring!

November 06, 2021

My car issue is not completely resolved. Also, car was dirty inside when I picked up. Service report was not received on day car was picked up. More

by XiQueenBee2019
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Nov 08, 2021 -

AutoNation INFINITI Tustin responded

Hi, we are deeply disappointed by your experience at AutoNation INFINITI Tustin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5556 to discuss what we can do to help. Take care!

November 05, 2021

My 2012 M37 has a long term parasite battery drain problem. If not driven for 5 or 6 days it will not start, and has to be jump started. For 4 days they kept my car, while insisting that nothing was w More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank
Nov 08, 2021 -

AutoNation INFINITI Tustin responded

Hi Bill, thank you for bringing this matter to our attention. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5556 so we can work towards a resolution. We look forward to hearing from you.

November 04, 2021

I was very pleased with the service. I was greeted upon immediate arrival. The estimate of the time it would take to do the work was completed before the expected time. The service tech was absolutely wond More

by JMarie🌹
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Gutierrez
Nov 07, 2021 -

AutoNation INFINITI Tustin responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 07, 2021 -

JMarieđŸŒ¹ responded

It was well deserved praise 🙌🏾

November 01, 2021

Frank has been my Service Advisor for 3 yrs, he is exceptional in customer service, cares about his clients, and has tremendous integrity! Frank continue being excellent in your job! Please give this More

by eliaquijada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Gutierrez
Nov 05, 2021 -

AutoNation INFINITI Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

October 19, 2021

Every time Good service.On time ,Helpfull, friendly and clean.I ‘m very satisfied. Thank you. More

by Mehmet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Paramo
Oct 21, 2021 -

AutoNation INFINITI Tustin responded

Hi Mehmet, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 19, 2021

Very professional, did work on time, Car was very dirty when I brought it in, so complementary wash did not get the car very clean. More

by steve_fix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 21, 2021 -

AutoNation INFINITI Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

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