AutoNation INFINITI Tustin - Service Center

I had my appointment set for the 5th of October for major servicing and requested a loaner car as I needed to keep my car overnight for servicing. When I got to the dealership, there was no loaner available. servicing and requested a loaner car as I needed to keep my car overnight for servicing. When I got to the dealership, there was no loaner available. As a result, I had to leave. But made the appointment for the 13th and requested a loaner so that I could go to work. When I called in the evening prior to my appointment, I was told that there is no loaner available. So, I canceled my appointment time. Requested that I get a call back when/if a loaner becomes available. Very inconvenient for a busy working professional. More

This is one of the most stress free service appointment I've had to date. They were very professional and didn't try to upsell me anything. I will definitely be going back and will be willing to recommen I've had to date. They were very professional and didn't try to upsell me anything. I will definitely be going back and will be willing to recommend this dealership to others. More

AutoNation INFINITI Tustin did a great job servicing my Infiniti QX60. Gabriel Paramo is a terrific Service Adviser Infiniti QX60. Gabriel Paramo is a terrific Service Adviser More

Excellent service definitely will keep doing business with people that serve the customers needs. I definitely recommend this dealer. with people that serve the customers needs. I definitely recommend this dealer. More

When I set the appointment…I asked the guy that answered…how long my wait would be and what the service included & an estimate of the cost. He said he didn’t know, that he wasn’t a service writer…I answered…how long my wait would be and what the service included & an estimate of the cost. He said he didn’t know, that he wasn’t a service writer…I asked to talk to one and he said he couldn’t…the service took all day, so, I had to find a ride so I could go work and when I received the bill, it was $1800.00…I will not use this dealership anymore…I’ve purchased all my cars from here, had all services and repair work done here…but, no longer. More

My service advisor frank is amazing. He is very thorough with the car and keeps you up to date on repairs needed. Frank is a great assets to Tustin Infiniti and keeps me coming back for service at the dea with the car and keeps you up to date on repairs needed. Frank is a great assets to Tustin Infiniti and keeps me coming back for service at the dealership. Thanks again frank for all you do. More

I have owned many cars and delt with many dealerships in my life time, but none as nice and courteous as Tustin Infiniti. I always deal with Frank in the Service department and he makes it a good experience my life time, but none as nice and courteous as Tustin Infiniti. I always deal with Frank in the Service department and he makes it a good experience, no matter what kind of service my QX80 needs. We started off with a QX56 and after our great service at Tusin Infiniti, we traded it in for a newer QX80 from Tustin. Tustin Infiniti and Frank have life long customers with my wife and I. More

Excellent services and quite place for me to wait and work while having a free cup of coffee and a bag chips. I would not mind doing it again. work while having a free cup of coffee and a bag chips. I would not mind doing it again. More

Gabriel P., my service advisor for several dealer encounters over time, has again provided an outstanding level of quality customer service. He always is focused on listening, acting and results. He encounters over time, has again provided an outstanding level of quality customer service. He always is focused on listening, acting and results. He IS the dealer brand reputation-bearer. He does it well. Mechanical work was done on time and the car was returned looking nicer than when it arrived at the dealer. More

Frank Gutierrez was my service rep who was friendly, efficient, thorough and competent. He told me exactly what service my car needed, how long it would take and how much it would cost. Infiniti Tusti efficient, thorough and competent. He told me exactly what service my car needed, how long it would take and how much it would cost. Infiniti Tustin delivered exactly as promised! More