AutoNation INFINITI Tustin - Service Center

Horrible experience. They will break whatever was good in your car and ask you to pay fo r the repair of their own damage. Stay away from them and be happy. your car and ask you to pay fo r the repair of their own damage. Stay away from them and be happy. More

I have been bringing my Infiniti G37S 2008 to this dealership. My most recent visit will be my last. I brought my G37S because the muffler was not sounding correctly and the car needed an oil change. dealership. My most recent visit will be my last. I brought my G37S because the muffler was not sounding correctly and the car needed an oil change. The service representative, first told me that I needed their 15,000 mile service, because my car is a lease, and the lease contract requires it. This is a most dishonest statement. Any lease contract requires the vehicle to be properly maintained, but does not necessarily obligate the customer to purchase any particular dealership service package. This practice of lying to the customer that the lease contract requires certain services from the dealership is extremely dishonest and quite probably illegal. I did purchase the 15,000 mile service, at a cost of $480. This is basically a glorified oil change and fluid top-off and very little else, and it is not a good value for the money under any circumstances; you can get the same service minus the throttle body service for under $50 at any mechanic or even at an oil change specialist. When the car was returned to me, it had noticeably diminished power, and stank of burning oil. I called the service manager (Randy), who told me that the oil smell was from replacing the muffler, because they have to use some grease to loosen the muffler bolts, he said it will burn off over time; I accepted this explanation. Then I asked about the throttle body service which was done as part of the 15,000 mile service I purchased at their recommendation and about the reduced power I am experiencing. The Infiniti G37S is a fairly powerful car, and I am being passed on the freeway by Toyota Corollas. Randy said that there should not be anything wrong with my vehicle, that it should be running the same or better than when I brought it in. He said they sprayed the throttle body to make sure the throttle plate doesn't stick. After another four weeks, the car has experienced a complete failure. It starts, but it won't rev-up when I press the gas pedal, and if I put it in gear, there is no power whatsoever. I called Randy again today and he said he assumes no responsibility for anything transpiring with my vehicle and that he doesn't want me to bring it back. I have called the general manager several times and he doesn't return my calls. I strongly advice anyone reading this review to stay away from this establishment; they have no integrity, and the technical ability of their mechanics is dubious at best. This is an example of a dealership that employs scare tactics to try to get customers to buy useless service packages at exorbitant prices, then when the service is done improperly and degrades the car's performance, they assume no responsibility for anything and treat you like dirt. More

This dealers estimate for service was way out of line. What turned out to be just a simple adjustment was quoted at many hundreds of dollars. We simply cannot recommend their service department. Polite le What turned out to be just a simple adjustment was quoted at many hundreds of dollars. We simply cannot recommend their service department. Polite letters sent to the general manager and service manager went unanswered, so it appears they are not at all interested on investigating a problem and improving their performance. More

I took my car in for warranty service...Steve (I think it was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 for labor...he just went ahead and fixed the problem for me... and gave me my keys with a smile...<br><br>now, I went in there pissed about my car, but came back amazed at what happened... I thought the sales dept make returning customers, but I guess in this case, the service dept did the dirty job...<br>oh and i did NOT buy my car at tustin...i bought it at their rival dealer...but they still took me in as a friend... More