AutoNation Lincoln Clearwater - Service Center

I don’t know where to start. This has been a horrid experience. Our Aviator has been in more times than I can count now, I’ve lost track….and it’s been in for weeks at a time. Rentals from enterprise h experience. Our Aviator has been in more times than I can count now, I’ve lost track….and it’s been in for weeks at a time. Rentals from enterprise has been a disaster also. Enterprise is a joke and “new” navigators that are flat out beat down junk and Auto Nation does nothing to fix that either. I could write a college 10 page essay how this experience has upset me and my wife with her car having so many issues and the service dept ran by George Brown an absolute crap show. George has been there so long he thinks he’s not expendable so he doesn’t care about your car or the customer. Late for appointments, acts like he doesn’t care……maybe he doesn’t, just collects his pay check and heads home. What’s even more up setting is pulling our Dash cam memory card and listening to these guys talk crap because there is a camera that faces forward and a camera facing inside the cab. I have sent the file to Lincoln/Ford we will see where that goes. Be We have such a sour taste in our mouth with this 2021 New Aviator we just made arrangements for a trade in for a 2022 Tesla X we ordered. Mainly because I don’t want to ever go back to this dealership again, the promise of quality and care ship has sailed. Before we agreed to ordering the new Tesla I went into the service dept and spoke with the Service manager because I needed to make sure I never deal with another George Brown of Clearwater Auto Nation again. Lets just say night and day difference with a respect level for clients there at Tesla than Lincoln’s service Dept. I’ve been a Ford owner all my life with F150 , F350s, and Shelby’s and still am but Lincoln is supposed to be the luxury line of Ford!? I beg to differ all they have done is put red lipstick on the pig and call it a day I’m in shock it’s a Ford. The only one that busted his butt for me at this location was Bob the GM. He can only do so much the head of the house can’t be the chef also. In this case the chef (George) has lost his taste buds and should be tossed out of the Kitchen. It’s upsetting to have to take your car into someone that doesn’t care, drive a beat down enterprise rental navigator over and over and over then get your car back each time with the same issues or a new one and have to take it right back to get another dirty, beat down enterprise rental with another employee that doesn’t give a crap either. It’s definitely a you know what show at Lincoln Auto nation Clearwater……and enterprise. I could go on with a detailed list but if I were you move on to the next Dealership. . More

I’ve had good experiences with this dealership. It was great to have a dealership employee drive to my home, pick up my car and leave me with a very nice loaner. great to have a dealership employee drive to my home, pick up my car and leave me with a very nice loaner. More

Extremely helpful and professional. They really care about your satisfaction and deliver quality service and work. about your satisfaction and deliver quality service and work. More

Great service always gives a written estimate before providing service. Give the option of having it done at that time or later providing service. Give the option of having it done at that time or later More