AutoNation Maserati Stevens Creek

I bought my car for service in mid June and also had the window button fix at the same time. However, the door handle was damaged after the the window fixed, so both the customer service associated and the window button fix at the same time. However, the door handle was damaged after the the window fixed, so both the customer service associated and the manager talked to me and promised to replace the door handle in 2 weeks. Since then, I am still not heard back from them. The damages are getting worse and I hope it can be replace as soon as possible. I have been texting Steven, but it looks like not much he can do. I would appreciate if someone can help to expedite the service for me. Thanks! More

Very Slow Service. Not friendly and responsive. We had to wait several weeks for them to even take a look at the car even though the car was towed in an emergency. Not friendly and responsive. We had to wait several weeks for them to even take a look at the car even though the car was towed in an emergency. More

All the people are great to visit and work with Service is excellent and the service department is great is excellent and the service department is great More

all the problems below on my 2021 SUV LeVANTE did not fix in the dealership for 2 days other than the oil change is done with over $1,100 INVOICE PAID with discount applied. the car rear driver side suspe in the dealership for 2 days other than the oil change is done with over $1,100 INVOICE PAID with discount applied. the car rear driver side suspension still have very annoying sound and making squeaky noise without fixed. the MASERATI LEVANTE CENTER CONSOLE SLIDING TRAY is broken since the first year and still never fix. More

Service manager and Assistant Service Manager were friendly and helpful as well as honest about high cost of parts and repairs on my Maserati Quadraporte friendly and helpful as well as honest about high cost of parts and repairs on my Maserati Quadraporte More

I was very pleased with Daryl and Samer for making me feel comfortable leaving my Levante for a few days while they took care of all of my needs. My car looks great! Everything was taken care of and no n feel comfortable leaving my Levante for a few days while they took care of all of my needs. My car looks great! Everything was taken care of and no need to come back till next year. Daryl also scheduled my next appointment. More

Poor customer experience. Does not care about customers. I came in to fix a problem with the car and was told they did not have sufficient resources to attend to my issue, but Does not care about customers. I came in to fix a problem with the car and was told they did not have sufficient resources to attend to my issue, but I was welcome to recruit resources for them, or take my business somewhere else. Highly disappointing experience, particularly when you own a $150k car. I expect more More

Took my car in for its first service and they did a great job. The only reason I’m not giving 5 stars is because I wasn’t made aware that the service would take over 2 hrs and they had no loaner cars so was job. The only reason I’m not giving 5 stars is because I wasn’t made aware that the service would take over 2 hrs and they had no loaner cars so was forced to sit and wait. More

Samer went out of his way and took amazing care of me! I'm from Fresno and getting up here to get serviced is a bit of a hassle! He made my experience as painless as a stupid expensive visit could be! LOL I'm from Fresno and getting up here to get serviced is a bit of a hassle! He made my experience as painless as a stupid expensive visit could be! LOL And He met my time line! The entire service department took special care of me and my baby! See you again, Gary Steinert More