Let me just start by saying that I absolutely dread the new car shopping/buying process but I can honestly say (and I don't say things I don't mean) working with William Ramirez was about the easiest process that I could have imagined. We began conversing through email (never hassled to call me) and he listened to what I said I wanted in a vehicle and he very quickly responded by offering several vehicles to review. I started the process on a Monday or Tuesday and ended up going into the dealership Friday morning at 9am. From the first meeting, William was very knowledgable about the car and took the time to answer all of our questions. We test drove, talked through what I was looking for in a vehicle, the price, my trade-in, etc and we were off to the races. I had already gotten a estimate from Carmax on my trade in plus worked with my credit union to secure financing so I was ready! I told him what I was looking to pay and why. After a few hours, we were the new owners of a 2017 Mazda CX-5 Grand Touring with the Premium Package UNDER what I wanted to pay! I couldn't be more pleased with this transaction and I highly recommend William Ramirez to anyone that is looking to purchase a new Mazda or Ford. He wasn't pushy and I never got the feeling that he was not listening to my requests. Awesome salesman, wish all of my dealings were as pleasant as this one. Kudos AutoNation, William is a keeper!